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Today, the healthcare sector is increasingly leveraging AI-powered chatbots that are able to respond to patients with queries abruptly. However, in case of managing successful patient engagement with these AI-enabled bots, there is a need for emotional appropriateness of the responses to patients’ answers, something which is called algorithmic empathy, according to an article by Erik Birkeneder inMimicking Empathy in Healthcare
The human touch is an integral part of practicing medicine as it enhances the relationship between patient and doctor. With an appropriate human touch, patients can feel they are taken care of by a fellow human being, and they are not alone in need. However, as the need of healthcare services is rising, shortages of doctors are also increasing as the WHO estimates a shortage of 4.3 million physicians, nurses and other health workers globally. At the same time, medical virtual assistants, healthcare chatbots or humanoid robots with a pinch of empathy grasp the moment and claim their places as new assistants of medical professionals.
Today, the healthcare sector is increasingly leveraging AI-powered chatbots that are able to respond to patients with queries abruptly. However, in case of managing successful patient engagement with these AI-enabled bots, there is a need for emotional appropriateness of the responses to patients’ answers, something which is called algorithmic empathy, according to an article by Erik Birkeneder in Forbes . Maintaining patient engagement through empathy can lead to more customers and better outcomes. But if a patient comes with queries like they have cancer and in response an AI bot gives an answer with just saying “That’s too bad”, it might reduce engagement. Despite, if the bot gives a more emotionally response, this will make patients continue the chat that will ultimately improve engagement. GYANT, a San Francisco based AI-driven care navigation company, found that engagement was increased when patients are given the right feedback, as the right feedback reflects listening and understanding, which builds chúng tôi human touch is an integral part of practicing medicine as it enhances the relationship between patient and doctor. With an appropriate human touch, patients can feel they are taken care of by a fellow human being, and they are not alone in need. However, as the need of healthcare services is rising, shortages of doctors are also increasing as the WHO estimates a shortage of 4.3 million physicians, nurses and other health workers globally. At the same time, medical virtual assistants, healthcare chatbots or humanoid robots with a pinch of empathy grasp the moment and claim their places as new assistants of medical professionals. In one report , patient loyalty consistently boiled down to three factors, including communication, care coordination, and empathy. By shifting to patient-centric health care and consumerism among patients, patient satisfaction is becoming more significant than ever to the bottom line of providers. So, to augment patient satisfaction, many care providers are leveraging bots to interact with patients and provide on-demand access and answers. However, they are also faced with the challenge of humanizing these bots. In a book, Deep Medicine, Eric Topol, a cardiologist and director of the Scripps Research Translational Institute in La Jolla defines hype and threat about AI in healthcare. The book also illustrates a future in which AI helps to re-establish empathy and trust between doctors and patients. The book further provides a broad survey of how AI is applied in medicine. Just like AI is being applied in radiology to read X-ray films, in pathology to detect tumour cells and in dermatology to diagnose skin lesions, Eric describes a similar approach in ophthalmology where algorithms can detect diabetic retinopathy, and in cardiology, where it is to reveal cardiac arrhythmias such as atrial fibrillation by tracking data from wrist-based sensors.
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“Nearly a quarter of American adults did not read a single book in the past year.” I was eating an apple when I read this this and I gasped and the apple piece got stuck and I ran around trying to find someone who Heimlich me and dislodge it. Although it came out, I’m still symbolically choking on this fact. It terrifies me.
Here’s another thing that scares me: the dearth of fiction in the Common Core State Standards. As most of us know, the Common Core emphasizes nonfiction text. Students will be reading informational text, speeches, short articles, and so on. There are very few novels, poems, or plays included in the mandatory readings. I’m not devastated that in the Common Core era students won’t be reading as much of the traditional cannon as they may have before. I am afraid, however, that children will have fewer opportunities to develop their empathy for others if their exposure to literature is reduced.The Connection Between Fiction and Empathy
I remember the moment so vividly; even now, I get an achy feeling in my chest. I was ten years old, reading a book about World War II from the perspective of a German girl in Dresden. I was a voracious reader, particularly when it came to books about the Holocaust. My mother’s family is Jewish and I yearned for an understanding of that time period. This book, the girl’s narration of the bombing of Dresden, opened me up to a realm of compassion that I’d never experienced — because it was compassion for those I had considered the enemy. Before reading this book, I’d have held that those Germans deserved it, that bombing. But after, I was shattered. “Us and Them,” the blurry lines around innocence and perpetrator. That I could feel such compassion for the girl in the story and her family made me feel uncomfortable, unstable. It had been so much easier to be in a black and white, good versus evil world.
When I scan through my history as a reader, my attention is drawn to the dozens of books that I’ve read that opened me up to raw feelings of deep compassion for someone who had been “other.” Who would I be without these stories? What would I be doing without those stories?
There’s all kinds of research on this if you want more compelling and scientific arguments. See this article to start with, “Reading Literary Fiction Improves Empathy, Study Finds,” or this research study.
Personally, I don’t need to read these articles to know that this is true or to know that it’s essential that children and adults read fiction from and about people who are different. How else will we develop compassion for African child soldiers? Or for the untouchables in India? Or for boys with Asperger syndrome? And the development of empathy, of the ability to feel someone else’s emotions or experience, can lead us to take action. If we don’t get the feelings in a visceral form, will we act to change the injustices in this world?What Can Teachers Do?
One of the most challenging aspects of teaching is the number of decisions a teacher has to make. There are the 75,000 decisions we have to make in the classroom, as well as those we make outside of the classroom. The list is exhaustive and unless we develop a scaffold for decision-making, we can drown in these moments.
A scaffold for decision-making is this: a way of thinking through the decisions that allows us to sort, prioritize, sort, and arrive at a decision without being drained of mental and physical energy. For example, we might ask ourselves, what are the consequences if I don’t respond to this issue, right now? Can it wait? Another criteria by which I assess an instructional decision is this, how will this activity help my students master today’s learning objectives? Or, how will this lesson/activity help to build a kinder, more compassionate world? Will this action/statement/book contribute to cultivating empathy in another person?
As the Common Core rolls in, we’ll have to make strategic decisions about when and how to integrate literature. I know that time for fiction will be limited, so we’ll have to be even more strategic about incorporating a poem, short story, or novel here and there. We’ll need to differentiate even more so that children can select literature to read — and we might guide them towards literature that depicts the “other,” so that we’re intentionally cultivating their empathetic skills.
Reading fiction that helps us expand our empathy for others might just be as essential as learning to read manuals, or maybe even more so. I don’t think the architects of the Common Core used this as a decision-making framework; I’m not sure it was one of their core values. But there’s enough evidence in our world today that we need to intentionally cultivate empathy, and then there’s evidence that people are reading less than they ever have; and so I’d suggest that within our decision-making spheres, we intentionally and strategically incorporate fiction into the nooks and crannies of our days.
Platforms like Facebook and Twitter are naturally social — people are connecting and engaging about topics they love. So how do you, as a brand, tap into that without paying big bucks for it?
With a few simple “tricks” — shared by successful startup founders — you can encourage your community to naturally engage more with your brand on social.Nail Your Timing
Determine when your audience is online and ask them questions. Bump Club and Beyond is a community for expecting and new moms. This audience is on their phones in the middle of the night while they are feeding their babies. Our “3 a.m. Feeding Club” asks these moms questions, which they gladly answer and help each other with. This is often our top post of the day in regards to engagement.
– Lindsay Pinchuk, Bump Club and BeyondHold Contests
– Darrah Brustein, Network Under 40 / Finance Whiz KidsUse the “Like” or “Share” Option as a Way to Answer Questions
Since we’re talking about “tricks,” this one works well. We ask a question with two choices, and ask our audience to “like” if they prefer A or “share” if they prefer B. Usually it’s something silly like “Coffee or Tea,” or something very easy. People love playing games and sharing a little bit about themselves and their world. We don’t do this often, but when we do, we see a lot of engagement.
– Marcela DeVivo, National Debt ReliefPost Emotion-Based Content
Our best content has had an emotional tie. A picture of a beautiful trail at sunset with an inspirational quote or a picture of a rainy day with a quote oriented around a positive mention triggers an emotional response. Our audience is much more likely to share content like this, that relates to them, which has resulted in some of our most successful campaigns.
– Josh Sprague, Orange MudMake Readers Smile
– Christie Kerner, Launch MiEMake it Funny
Sometimes we post funny pictures of pets or inspirational quotes to brighten everyone’s Monday or rainy day. This will have nothing to do with our product, but sometimes it’s not all about selling, it’s about connecting with your customers.
– Jayna Cooke, EVENTupTell Stories Through Images
Recent studies show that the brain makes sense of a visual scene faster than text. People also remember 80 percent of what they see and do, compared to only 10 percent of what they hear and 20 percent of what they read. So if you want to foster social engagement, share photos and infographics to make people more likely to lean forward. You can use those to point back to meatier content that people can devour if intrigued by the social.
– Shane Snow, ContentlyCreate Valuable Content
The best thing you can do to engage your audience is by providing valuable content that they will want to experience. Be it educational, entertaining or both, make something that will attract your target demographic, and make it often.
– Michael Mogill, Crisp Video GroupBe Transparent
Transparency is key to connecting with a community. We’re constantly updating our social media accounts such as Twitter, Instagram, and Facebook with marketing tips and tricks, but we also share what our staff is up to throughout the day. By offering an inside look into our day-to-day activities, our followers see the people behind the company logo.
– Shalyn Dever, Chatter Buzz MediaShare Customer Success Stories
When we reach out to customers who enjoy our product and ask them to share their story with us, it’s a win for everyone. We learn from and engage with our customer base, and they get an awesome in-depth profile on our blog and social media that they’re happy to share and retweet. It’s a great way to show everyone in our online community that we’re interested in their feedback.Mention Bigger People or Brands
– Juha Liikala, Stripped Bare MediaGive Readers an Incentive
In our welcome emails, we tell students that if they tweet out a link, they’ll get exclusive access to a free course, set of videos, or an e-book. You can set this up to automatically check whether they actually did it. Incentivizing someone to share is one of the best ways to make sure they actually do it. Think of what you already have that you can give people in exchange.
– Mattan Griffel, One Month
What are some cost-efficient ways you were able to connect your brand to its community?
Wearables are on the fast track, evolving from a consumer product to an enterprise-ready tool for enhanced user productivity. The education market for wearables is expected to grow at nearly 46 percent per year through 2023, and the demand for wearables in public safety is growing.
Wearables in Healthcare on the Rise
Before considering the security of modern wearables, it’s important to set the stage for the adoption of wrist computing in healthcare. Why are medical professionals moving in the direction of wearable devices in the first place?
From a practical standpoint, wearables can allow nurses to be hands-free while taking care of patients. It may reduce their need to carry another mobile device for information or medical alerts. As apps become more readily deployable and manageable on devices like the Gear S3, stakeholders from across the healthcare enterprise are finding ways to utilize this new technology. They’re looking to wearables as a way to improve clinical communications, streamline the patient experience and enhance productivity among care providers.
Hospitals may wish to deploy wearables to patients, for example, to ensure their full participation in the ecosystem workflow. As a clinical tool, a wearable may serve as a heart rate monitor. As a productivity enhancer, a wrist-worn device may notify the patient of wait times or confirm medication information, easing the administrative burden on staff members.
Wearables also give nurses an easy way to check medical records and view patient identification information. They offer hospital staff a new communication channel, serving as a streamlined means to enable nurses to dispatch for assistance, or keep in touch with team members.
Additionally, doctors can use wearables to perform a medication allergy check before beginning a procedure. They can also access these devices to alert medical teams in an emergency, or to brief themselves on patient records before surgery.
The range of clinical and productivity uses already available is just the beginning. These are early days for wearables in hospitals, and with the emergence of new apps, practitioners will see a range of new functions arise. For this to happen, though, the wearable ecosystem must be secure.Securing Patient Data in the Mobile Era
Download this free guide on ensuring the security of your healthcare apps. Download Now
Building a Secure Ecosystem
The Gear S3 is secured by Knox Tizen Wearable 2.0, a hardware-based, built-in platform delivering security, manageability, productivity and personalization. Fortified with Samsung Knox security, the platform offers security enhancements at the kernel level.
Tizen Security Enhancement offers permissions management for apps and data, a key element in securing mobile devices. The Trusted Boot function secures the device on startup, analyzing whether booting components have been tampered with, while Kernel Protection delivers real-time kernel monitoring and protection. Keys are securely stored in a TrustZone.
One way enterprise IT managers can ensure the security of their mobile devices, in any format, is through hands-on management of their inventories. Knox Tizen Wearable 2.0 gives IT managers access to hundreds of APIs to effectively manage Gear devices.
Device management tools in the ecosystem include call, data and SMS management, along with control over microphone and ring tone. IT managers can install and remove apps, allow or disallow an application, and lock or wipe a device, fortifying security across the healthcare enterprise.
Firewall settings and configuration controls with Samsung Knox security further enhance security. The rise of enterprise-grade security is helping drive the rapid adoption of wearables across a range of industries, including healthcare. As developers create new apps to customize the wearable experience, the Tizen security ecosystem ensures IT managers have the needed level of security to deploy wrist-worn devices even in information-sensitive environments, including hospitals and other medical facilities.
What does the future of healthcare look like? Here’s a glimpse at how wearables promote patient health and engagement.
Intranet Features For Employee Communication
“Company intranets should be built by stout internal communication programs. The achievement of an intranet is about 60 percent communication, 40 percent technology.” Bob Cohen,
An intranet is just like an umbrella under which one can get every required information relating to the company and the day-to-day work. It is the communication platform where we will get the dashboard showing a 360-degree view of the company activity. Employees can create content, participate in specific communication processes, work as a team, complete tasks and events, and develop the organization’s culture on a private and secure online network.
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The company home platform is where teams assemble and build an essential repertoire, multi-efficient communication devices, and more. Like an internal communications network, an intranet is more than the number of its parts.
The intranet is a one-stop shop for everything. The intranet design should be commensurate with the employee’s needs and participation. It is a common platform that aids in communication (two-way), teamwork, knowledge management, content development and sharing, social networking, employee involvement, and scheduling.6 Intranet Features For Successful Employee Communication
We must make dig deep inside the different features of an Intranet.1. Intranet sits at the core of Communication
Three ways it helps an organization –
Top-down communications that are nothing but the leadership-to-employee communication
Feedback from the employees or the employee-leadership communication
Team discussion in the form of employees-to-employee communication
Now, a brief highlight of this will clarify the whole thing.Intranet Terminates Basic Email Issues
A well-designed intranet can easily tackle all kinds of email issues when you forget to keep someone in the loop of an important mail, overlook a crucial update as the email was lost in a series of emails, or when you are stuck in a reply-all list. Intranet liaises with people in different ways and streamlines both instant communications. On the same pedestal, one can easily do a host of things: chat with colleagues, build up communities on different topics, do announcements on various company-related matters, write blogs, upload articles, and build up a knowledge dashboard relating to company proceedings.
Some internal communications statistics are given below:
Only 48% of the emails in connection to the internal communication sent are opened
And only 23% of those communications are opened
Therefore, it is evident that a significant portion of company communications still needs to be opened. For all the targeted recipients to open the communications, only sending emails is not a good idea.Intranet aids in gathering the employee feedback
Employee engagement is evaluated by proper employee feedback. You can easily quantify employee satisfaction and keep track of employee improvement gaps and some issues that would directly impact employee turnover.
Employee engagement feedback surveys are great to conduct if these are not siloed in different departments; in most cases, the surveys are conducted by a third-party tool. On the contrary, if these surveys are done through an in-built tool hosted in the intranet, one can easily fetch the correct data housed in the company server and share it among different departments and teams to improve productivity. Also, the employees would be aware of this tool as they interact with it daily. This would ultimately increase communication in the workplace and, thereby, employee satisfaction as well.
Fig: 2. Employee percentage accepting communication process
The pessimism at the workplace stems up because of below three communication-centric causes:
Management is not properly directing the employees toward a common purpose by 38%
Overall poor communication by 14%
Regular changes that are not well-informed by 12%2. Intranet Collaborates
For proper employee communication and output, it is very much required to have a common platform where all the employees can assemble into a shared cause. More often than not, the same message would become different when everyone is not properly synced. This would be precarious that there needs to be a centralized location from which people should collect content and connect.Intranet creates a platform where everyone can communicate together and have things done
In most cases, you can find an intranet equipped to let you connect with your colleagues through some team page or project page. Employees can collaborate and share the content of mutual interest. You can create pages for a host of subjects:
External portals for customers
For employee induction
Service or product introduction
So, your intranet would shape your communications, jobs, and content as you aspire to improve company communications.Project management and task management are simplified by intranet.
An intranet helps set and manage projects and tasks on the same pedestal. It is the platform to look after similar other business activities. The intranet aids the project team in completing the project. In real-time, one can easily check the progress, fix any problem without the emails flooding, and follow linked discussions to understand encounters and supplies better.
And task management keeps an eye on your work progress, helps allocate tasks to others, and ensures perfect completion of project-related tasks. One can swiftly share files and data in one room without putting it in Dropbox or other shared reserves.The intranet serves internal stakeholders.
Submit different policy documents of the organizations
Build a knowledge bank or internal wiki
Announce various company-centric or department-wise communications
Allow an instant chat to solve the problems briskly
Broadcast a step-by-step video3. Intranet acts as the Knowledge Management tool
Just think about a situation when searching for an important file in several locations you think you kept: Dropbox, Google Drive, One Drive, your Company Website, or your internal server. And searching in various locations simply make your head spin, and you have not found the file at last. So, in such a situation, an intranet can help you store your important documents in an orderly manner.Intranet always empowers you to integrate your documents.
One can build a knowledge repository to put different documents, e.g., HR onboarding documents, project-related files, etc.
You can easily send files through the intranet and via chat; The system automatically archives the conversation to assist us in obtaining the history in chronological order.Intranet increases productivity
The success and failure of any project depend more on properly storing the data and files. It not only saves time and thus would directly impact the ROI but also reduces tensions and frustrations. For instance, when you give a final touch to project completion, you rest assured to pick the right document for your client. In case of giving onboarding files to the new joiners, you can easily send the HR page link that houses the pertinent documents meant for them. According to a study by McKinsey Global Institute, you can reduce the time used for searching any document by about 35%, thus relieving 6% of the time spent on other important tasks.Intranet always creates a real-time knowledge base
The right intranet design helps create a knowledge base to document recurrently positioned files and documents, for example:
Policy and Practices
News and success stories
Important links containing helpful tools and files
And these are not all. Some more items are uploaded in the systems – questions asked in forums, team discussions, and tickets raised in the helpdesk. All of these could be uploaded to the intranet and added to the knowledge base that you can use time after time for different needs. Also, there could be a tab of ideas that invites public ideas. This tool would drive creativity at various levels.4. Intranet gives social networking option
An intranet always allows one to liaise virtually with peers from different departments, thus reducing the barriers and silos; the employees can easily connect and share feedback on topics of mutual interests and learning. And this improves communication and knowledge sharing at company levels, teams, and departments. The employees will get to know people inside and outside their teams. The managers can get to know the subordinates, which would finally break the conventions, and together they can grow, indirectly impacting productivity.The intranet builds internal communication channels.
Without leaving the desk, making calls, or sending emails, the employees can connect by giving feedback in the discussion trails on any specific topic. Thus, connection with geographically spread teams would happen to inspire teamwork.Intranet aids in finding and knowing your employees You can create, share, and publish good content across boundaries and departments through the Intranet.
Blogs and new trends in the industry
New skills for others to follow
Big team win
New strategy or process
Cool photos and videos5. Employee involvement and growth center: abolish employee disappointment
At every organizational move, employee engagement is seen as the bottom line. Employee engagement enhances productivity and motivates employees. This finally positively impacts customer satisfaction and employee morale.
Employee engagement stats
The Del Carnegie Training study indicates that almost 71% of employees from large companies need to be more engaged.
In another study by Gallup Research, the employee disengagement is about 18%, thus hampering overall productivity.The intranet binds employees with the company’s mission, vision, and values.
We often wonder if every employee is aligned with the company’s mission, vision, and value! And are they properly aligned and emotionally connected to it? A study done on 40000 employees by the TINYpulse survey shows only 40% are aware of it. The employee engagement process allows all the employees to get emotionally attached to the company’s mission, vision, and values. The intranet is giving everyone this access in a central location. You can reach your employees in different formats and segments and reinforce them in multifaceted ways: through blogs, discussion, articles, videos, and personalized pages to promote the brand.Intranet creates developmental opportunities for employees.
Employees with ample opportunities to develop themselves would be more satisfied. A company can create different career growth plans for employees, thus reducing attrition. And just by reducing the gaps between resources they need for their growth and their deliverables, a company can streamline mismatch. The intranet here does this perfect job of supporting and tracking the employee growth programs in the following manner:
Consolidating the training materials and best practices
Collecting feedback from employees for the betterment of the programs.
Relaying the company culture to everyone.
Tracking the progress of every employee.
Allowing every one of them a chance to monitor their developments.Intranet chances a viral connection with all on developmental plans and unique ideas
When it comes to communication that is doled out to employees through email, there is a probability that those email messages might be lost in the inboxes, or people might not take the initiatives to open those emails. It is very commonplace everywhere. An employee might miss the important communication sent to him on his personal developments. And sometimes, this may tend to make them feel left out or insignificant.
The intranet also empowers employees to utilize their roles and careers:
Own projects and similar important tasks
Share creative ideas
Monitor their goal development
Advise the process progresses
Watch out for additional drills and education
Keep a watch on what others inside and outside the teams are doing
Steve Roesler, a noted communication strategist, chalked out ten important questions that would aid in engaging employees in the workplace. These checklists are effective in formulating easy solutions to intranet problems:6. Intranet acts as a scheduling tool
The intranet makes scheduling and monitoring meetings, events, and appointments easy. This extraordinary facility would benefit all the employees.Easy planning for meeting inspiring employee participation
People might have more than one tool to schedule their engagements, but those are ineffective as it would be a time-consuming process. This feasibility ensures good employee participation. You can email employees regarding the meetings or events, but this process is cumbersome. The inbox can lose emails or skip important persons. The easiest and smart way is to schedule a shared calendar in your company intranet and get a quick look at everyone’s convenience. Thus one can schedule a time for a meeting.Creating attractive events
Other than setting time and calendars, there is more information relating to the events that make the events interesting and popular.
Complete information about the event
Photos and videos relating to the event to make it more enticing. Soon after the event, there can be an even update, photos, and videos.
Detailed road map to the events
Information of eateries, shops, and any other noteworthy places to drop inConclusion
A proper intranet design is always a stepping stone for effective internal communication. It always gives people an edge to liaise with their colleagues on any shared topic and gives endless utilities. We have seen people widely accessing the proper use of the intranet to increase the mass effect of the platform. It is the platform where they source and search for anything, create, share, learn, and motivate others that, in turn, increase the efficacy of the work, directly impacting the ROI. It is not right to say anything negative, but it can always be said that a proper intranet design is always half the work done since the right two-way communication channels are concerned.Recommended Articles
This has been a guide to Intranet Features For Successful Employee Communication. Here we discuss the 6 Intranet Features For Successful Employee Communication. You can also go through our other suggested articles to learn more –
blog / General Why Employee Engagement Is Important in Today’s Workplace: 16 Benefits
Many companies today report that they prioritize engagement or regularly survey their employees to track their satisfaction. But in reality, employee engagement is in crisis.
This year, the U.S. employee engagement rate dropped to a dismal 34%, according to Gallup, marking the first decrease in a decade. Managers and healthcare workers experienced the most precipitous drop, which is likely to impact many companies’ output. It’s essential to be clear on why employee engagement matters to understand the potential impacts of this trend.
Benefits of Employee Engagement
The benefits of employee engagement are surprisingly broad, ranging from workplace safety to share prices. Many of these factors are interconnected, making employee engagement a powerful predictor of an organization’s success.
Employee engagement benefits include the following.
1. Lower Turnover
Employees who aren’t engaged with their work are likely to look elsewhere. And since it costs one-half to twice an employee’s annual salary to replace them—not to mention the less tangible impacts on staff morale and productivity—focusing on employee engagement can produce major cost savings for organizations.
2. Reduced Employee Stress
Less engaged employees are likely to feel more stressed, and stress decreases engagement, creating a vicious spiral that can be hard to break. Stress costs American businesses $300 billion a year, according to the American Institute of Stress. So reducing stress and increasing engagement pays dividends, showcasing another reason why employee engagement is important.
3. Decreased Burnout
Low engagement and unchecked stress can lead to burnout, a state characterized in part by a lack of motivation and inability to connect with one’s work. According to McKinsey & Company, a startling 49% of workers reported at least some level of burnout in April 2023. Improving employee engagement can help keep employees from reaching that state, from which it can be difficult to recover.
4. Increased Productivity
It’s no surprise that employees who feel engaged with their work put in more effort, and their companies reap the rewards. Engaged workforces are 17% more productive, according to Gallup, which has major implications for both the profitability and longevity of the organization.
[READ: Explore 15 employee engagement ideas.]
5. Greater Employee Commitment
In addition to increased output, engaged employees are in general more committed to the future of their organization. That means they are more likely to put time and energy into tasks that aren’t as easy to measure but that have a big impact. These may include training new employees and developing more efficient processes.
6. Better Customer Service
Engaged employees are more aligned with the company’s mission and goals, meaning their customer interactions are more on-brand. Plus, customers are likely to see their positivity about the organization. Engagement is directly linked to improved customer experiences and can also increase customer loyalty over time.
7. Improved Collaboration
Employees who feel connected to their company and their teammates are more likely to feel a sense of camaraderie and to collaborate effectively with their colleagues. This, in turn, promotes engagement among their peers, creating a positive cycle.
8. Lower Absenteeism
Absenteeism can seriously strain a company’s ability to perform its mission. According to Gallup, companies with high engagement have 81% lower absenteeism than companies with low engagement. This is a difference with a clear impact on productivity and outcomes.
9. Safer Workplaces
Workplace accidents can have tragic consequences and pose a huge reputational and financial risk for organizations. Since engaged employees tend to pay closer attention to their work and feel more empowered to speak up about concerns, they are less likely to take risks that can lead to injury. That’s why companies in the top quartile for engagement have a whopping 70% fewer accidents than companies in the bottom quartile.
10. Fewer Mistakes
On a similar note, disengaged employees are also more likely to make costly mistakes in their work. If your staff doesn’t feel committed to the organization and their roles, they aren’t as likely to go the extra mile to ensure their work is perfect.
11. Increased Sales
Engaged employees are more productive and more likely to build strong customer relationships, which translates directly to 20% higher sales. That’s a figure that can easily make or break a company.
12. Higher Revenue
Higher sales and productivity, paired with reduced expenses from turnover and employee mistakes, naturally lead to revenue increases. Gallup found that highly engaged companies are 21% more profitable than their less-engaged competitors.
13. Better Employee Health
Employees who are disengaged with their work are more likely to suffer from negative physical and mental health, which can further decrease productivity and increase an organization’s costs. Employees who feel positive about their jobs, on the other hand, are more likely to experience increased well-being and have energy for wellness-promoting behaviors like exercise.
14. Higher Stock Prices
All of the productivity and employee morale benefits of high engagement pay off for shareholders, too. Among publicly traded companies, those with the highest engagement show 147% higher earnings per share than their less engaged competitors, according to Gallup.
15. More Effective Leadership
Employee engagement is often transmitted from the top down. In fact, employees’ perceptions of their managers can account for up to 70% of differences in engagement, Gallup found. That means that when managers are highly engaged, their positive relationship with the company can have outsized impacts on overall performance.
16. Stronger Recruiting Platform
Highly engaged employees are great for attracting customers—but they’re also a powerful recruiting tool. Happy employees are more likely to spread a positive message about their company among their network. And job seekers who perceive high levels of engagement are more likely to develop a positive impression of a potential employer.
Given the many benefits of employee engagement, companies that prioritize health and happiness in the workplace are likely to experience positive outcomes across the board. Ultimately, engaged employees are a powerful tool to raise revenues and position the company for many years of success.
Are you working to improve employee engagement? One of the most powerful ways to keep employees invested in your company is to demonstrate commitment to their development. Contact Emeritus Enterprise today to learn how we can build online employee training programs that grow your employees’ skills while increasing engagement.
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