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Most computers begin to suffer stability issues with continued use, although to a different degree that may depend on different factors. These issues may occur for a number of reasons, including programs not installing or uninstalling properly, too many startup items, insufficient hardware/memory specs, malware, system conflicts, Active X issues, etc. Programs may take longer to open and respond more slowly. When multiple programs are running, you may experience program freezes or even crashes.


An effective way to fix crashes and issues on a PC is with the help of special software that safely performs system elements cleanup and repair, and tunes up system settings

Symptoms of PC issues Causes of PC issues

Computer issues are typically caused by invalid or corrupt files that get left over by various applications or appear due to software or system malfunctions, badly written application code or program incompatibilities. Whenever a PC is turned off in the middle of a Windows update being installed, an application task gets aborted midway or system files get moved on the hard drive, PC issues may appear as a result. Other common reasons for computer issues are virus or other malware activity, as well as incorrect software uninstalls, attempts by inexperienced users to manually edit corrupt files and a number of other factors.

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How To Fix Iphone Black Screen Issues

Some iPhone users may run into a problem where the iPhone screen goes black, and then the iPhone screen seemingly stays stuck on black. A black iPhone screen can be caused by a variety of different things, but the good news is that usually a blacking out screen is pretty straight forward to fix and have working as normal again.

This guide will run through a variety of possible causes and potential troubleshooting fixes to an issue where iPhone display gets stuck on a black screen.

How to Fix iPhone Black Screen

Since there are different potential causes to have an iPhone stuck on a black screen, there are also different potential solutions to the issue. Fortunately most of the time the black iPhone screen is the result of some software issue that is easily resolved, so with that in mind we’ll start from the easiest troubleshooting methods first.

If you want a short overview of the troubleshooting material, try the following:

Plug the iPhone into a wall charger, then reboot the iPhone

Update apps on the iPhone

Update iOS on the iPhone (backup first)

Take the iPhone to an authorized Apple repair center if all else fails

That’s a very brief summary, but read on below to learn much more.

iPhone Screen Black Because It’s Off or No Battery, or Battery Failure

If the iPhone is powered off, or if the iPhone has run out of battery, the screen will be black. The only solution to this is to power the iPhone on, or if the battery is run down then to plug the iPhone into a charger to let it charge and then turn on. This is relatively straight forward, but it must be mentioned anyway, particularly since sometimes an iPhone with a failing battery will turn itself off.

If you are pretty sure the iPhone had battery life but the iPhone turned off and the screen went black anyway, the battery may be failing or need service or replacement. You can check the iPhone battery health within Settings app, or take the iPhone to an Apple authorized repair center and have them check it out, it may need to be replaced.

Fixing an iPhone Black Screen that is Powered ON

Sometimes the iPhone will go to a black screen despite still being turned on. You will know this is the case because the screen will be black, but the iPhone itself is still getting text messages, phone calls, making sounds, and is also sometimes warm to the touch.

The iPhone screen going black while still being powered on has been reported to happen with a fair number of iPhone X users in particular, but it can happen to other iPhone models too.

A black iPhone screen while the iPhone is still powered on suggests the iPhone is crashing or frozen, and therefore must be rebooted to resolve the problem. Fortunately, rebooting an iPhone is super easy, though a forced restart is different depending on the device you have:

Force restart iPhone X, iPhone 8 Plus, and iPhone 8 by doing the following: Press Volume Up, then Volume Down, then press and hold Power button until you see the  Apple logo on screen.

Force restart iPhone 7 and iPhone 7 Plus: Press and hold Power button and Volume Down button at the same time, until you see the  Apple logo

Force restart on iPhone 6s, iPad, and earlier iPhone models, you can force restart by: holding the Power button and Home button at the same time until the  Apple logo appears on screen

Once the iPhone powers back on, the device should work as normal and no longer show the all black screen.

iPhone Screen Goes Black With a Particular App

If using one particular app causes the iPhone screen to go black and get stuck, that strongly suggests there is an issue with that app itself.

Another possibility is that the app is loading something, whether downloading from the internet or loading some library on the device itself, and the black screen is displaying as the material is downloaded or loaded into the app itself. This can sometimes happen with apps like Netflix or YouTube as you load a video to watch, particularly if you have a slow internet connection.

If the only time your iPhone is stuck on a black screen is with a particular app usage, then you’d want to do the following:

Exit out of the app and return to the Home screen

Open the “App Store” and go to the “Updates” tab and install any available updates to that app

Restart the iPhone

Often simply updating the app will resolve black screen issues if only one particular app is having the display problem.

iPhone Screen Goes Black When Watching Videos, YouTube, Netflix, etc

Making sure you have a fast and usable internet connection can often resolve those type of issues with a black screen when trying to load video content in particular. You may also need to make sure that you are not over a bandwidth limit, or your internet connection can be throttled.

iPhone Screen is Black, Turned Off, and iPhone is Unresponsive

Sometimes iPhone users may find the iPhone screen is stuck black and the iPhone is unresponsive and turned off. Usually this is because the battery is completely drained, but it can be caused by other reasons too.

iPhone Screen Black with Red Line on the Screen?

Rarely, an iPhone screen may go completely black, but show a red line extending down the screen, or across the screen. Sometimes the line is another color too, but typically it’s red. If the iPhone screen goes black but the display shows a thin bright vertical or horizontal line, that is a pretty good indicator there could be a hardware issue involved. If the iPhone has been damaged or dropped this is even more likely.

If you see a black screen on the iPhone with a line on it, and the iPhone screen does not correct itself with rebooting, then you likely want to take the iPhone to an authorized repair center or Apple Store to have them take a look at it.

iPhone screen stuck black with a white Apple logo?

If the iPhone screen goes black but shows a white  Apple logo before returning to normal, this indicates the device is rebooting. If that happens out of the blue, it usually suggests the iPhone is crashing or an app is crashing which causes the device reboot.

If it’s a particular app that is causing the device to crash, often updating that app to a new version via the App Store will resolve crashing app issues.

If it’s iOS itself that is crashing, updating to a newer version of system software from the Settings app will often resolve such a problem.

You can learn more about fixing an iPhone stuck on Apple logo here.

Much more rare, but it’s also possible that an iPhone gets stuck in a boot loop with the  Apple logo on the screen, in which case the iPhone almost always needs to be restored from a backup.


Map Your Customer Journeys To Fix Your Cx Issues

In order to fix your brand’s customer experience (CX) issues, you first need to find the problematic experiences

In life as in business, having a clear vision and tactical execution maps are essential for success. Otherwise, as Lewis Carroll cleverly put it in Alice In Wonderland: ‘If you don’t know where you’re going, any road will get you there.’

When it comes to the customer experience your brand delivers, a journey map — and the data behind it — help your team discover the issues preventing your customers from having a five-star experience. Only after discovering these issues can you fix them, then watch your customer loyalty and profits grow.

What’s a customer journey map?

In essence, it’s a diagram that illustrates the steps your customer(s) go through when interacting with your company as they consider or use your product or service. While every touchpoint is important, some are more important than others. That’s because these represent the ‘moments of truth’ in your customers’ minds.

Journey map template

Here’s a sample journey map template from the Nielsen Norman Group. Many such journey map templates and styles exist, but I find this one to be the clearest.

Note the three main ‘zones’ on the map:

Zone A (The Lens): What’s the scope of the map: the customer ‘actor’ and the scenario?

Zone B (The Experience): For each buying phase or workflow phase: what is the customer doing (actions) and experiencing (thoughts, emotions)?

Zone C (The Insights): At each point in the experience, what are the CX issues, and thus your opportunities for improvement?

When you create a journey map, don’t worry about it looking ‘polished.’ In fact, the rougher maps, constructed with sticky notes, are often the best since they encourage team collaboration. Just make sure all the ‘experience’ and ‘insights’ notes you add are directly supported by prospect and customer data.

Where to find these issues?

Speaking of which, my go-sources for finding customer experience data are customer support representatives (in a B2C context) and account executives (in a B2B context). I speak with these people first since they’re what I call ‘voice of customer (VOC) aggregators.’ You obviously won’t need to email out a survey of people within your organization already have the answers you seek.

For client brands of mine who offer online chat, I pour through those transcripts looking for questions, concerns, and objections. By doing so I’m seeking ‘the why behind’ — what’s causing prospects to bail out of a funnel without saying a word.

I also pour through interactions in their social media accounts, and while doing so continually ask myself:

‘Is this positive, negative or neutral sentiment?’ and

When I push a short online poll to my existing customers, my go-to question is simply:

‘What nearly stopped you from buying from us?’

By reviewing answers to this question, particularly the ‘why’ rationale, both stated and implied, I quickly discover the root-cause CX issues.

Download our Free Resource – 10 common website customer experience mistakes

This guide reveals examples of poor website design from different sectors which are commonly seen, but best avoided.

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Map your B2C customer journeys

When it comes to B2C journeys, the online journeys you should map include:

Search queries to search result (landing) pages.

Landing pages to category pages.

Category pages to product pages.

Product pages through checkout.

Purchase page to confirmation and ‘next steps’ page.

Post-purchase email interactions (related to purchases, personalization, promotions).

I find that many brands forget the post-purchase path; they just ‘sell ‘em and ‘leave ‘em’. But skip this analysis step at your peril, because you’ll likely miss some important CX gaps.

The offline paths include:

Unboxing experience

Support phone calls

Product return experience (usually both offline and online)

Any other non-digital ‘touches’ customers have with your brand

Finding CX gaps on B2C journeys

By doing journey mapping, you’re looking for CX issues, which are opportunities in disguise. So, after you’ve created your maps, become an ‘issue investigator.’ Drill into each aspect of the experience to identify your prospects’ and customers’ biggest pain points.

Nancy Porte, VP of Global customer Experience at Verint, shared this pro tip in Customer Think’s ‘Top do’s and don’ts of journey mapping’ article: ‘Don’t forget to scope the map.’ She reminds us that trying to fully map-out and solve all CX issues at once is a recipe for overwhelm. Scope a definable combination of a) customer personas, b) lifecycle stages and c) associated attributes. Then focus on the touchpoint improvements that will most improve customer perceptions of your brand.

Key B2C journey questions to investigate, from top-of-funnel to mid-funnel, include:

Did your experience (content, calls-to-action, and product benefits) match the keywords used by your organic traffic?

Did your experience (content, calls-to-action, and product benefits) match the questions asking during online chats?

Did your product — and the service that envelops it — deliver on your brand’s value proposition and promise?

By focusing on these questions first you’ll see the early-experience gaps that will propagate throughout your conversion funnel.

Issues you’re likely to find

Based on my experience, prospect engagement issues you’re likely to find include:

Not understanding how your product solves their problem.

Unsure how long it will take to receive the product (free shipping speed question).

Unsure if the price of your product is the same/better than Amazon.

Unsure if your product is worth the price you’re asking.

(bonus market research) Looking for something you don’t offer (but maybe should).

And on the customer side:

Don’t feel appreciated (especially those who’ve spent a lot of money with your brand).

Don’t feel that you’re responsive after the sale (when processing a return, for example).

See that you have a loyalty program, but find it too cumbersome to use.

(bonus market research) Have a great suggestion for how to improve their experience.

I’ve just listed some examples here; maybe you’ll discover totally different issues. The fun’s in discovering the issues that matter most to your customers.

Map your B2B customer journeys

When it comes to B2B journeys, the online paths you need to map include:

Search queries to search result (landing) pages.

Landing pages to squeeze pages (lead capture forms).

Squeeze pages to confirmation and ‘next step’ pages.

Email marketing sequence engagement.

New sales opportunity identification and prioritization (by Account Executive team).

Existing customer issue resolution (by Customer Success team).

(bonus market research) Do your ‘high touch’ prospects and customers get what they really want from your solution (do you show enough emotional intelligence)?

And offline paths include:

Follow-up phone calls scheduled after initial ‘pre-qualification’ interactions.

Periodic ‘account check-in’ calls (done by Account Executives or Customer Success).

Any other non-digital ‘touches’ customers have with your brand.

Finding CX gaps on B2B journeys

Similar to B2C gap analysis, key B2B journey questions to investigate include:

Did your experience (content, calls-to-action, SaaS solution benefits) match the questions asking during online chats?

Did your experience (content, calls-to-action, SaaS solution benefits) match the questions asking during offline phone calls?

With higher price points and subscription plans, the financial stakes are clearly higher for B2B offerings. So it’s especially important to quickly find and fix these CX gaps.

Issues you’re likely to find

On the prospect side, you’re likely to find that some of them:

Don’t understand the steps involved in working with you (maybe especially for a consultant who offers a service).

Don’t trust your brand (for whatever reason).

Are reluctant to commit to a long-term subscription (they want to try before buying).

Don’t have the level of ‘human touch’ they want (automated email campaigns only go so far).

And you may find that your customers:

Don’t feel like their long-term loyalty has been appreciated and validated.

Don’t feel incentivized to share their great experience with their contacts.

Aren’t getting the ‘higher-touch’ support or service they expect.

In marketing and economics, we talk a lot about pricing. But I’m willing to bet that many of the CX issues you discover will have nothing to do with pricing, and more to do with emotional reactions to the experiences you do (or don’t) provide.

Deciding which CX issues to fix

What aspect of your CX has the biggest room for improvement? This depends on how you’re measuring this improvement; that is, your brand’s success metrics. Here are three CX metrics I use most often.

Net promoter score (NPS)

The Net Promoter Score, or NPS, was developed by Fred Reichheld of Bain & Company in his 2003 Harvard Business Review article.

How likely is it that you’ll recommend this product to a friend or colleague?

Since customers will typically only recommend something they really like, NPS is a highly ‘telling’ metric.

Net customer value growth (NCVG)

NCVG is the net growth, or loss, in the economic value of your customer base over a given time period. That is:

Net Growth or Loss of Customer Asset =

New Customers (volume and value) – Lost Customers (volume and value)

I’m amazed by how many organizations aren’t measuring this. If you’re losing more customers than you’re gaining every month, you’ll soon have financial problems. In this case, your first order of business should be to ‘stop the bleeding’ due to customer churn (turnover), not spend more on acquisition marketing.

Customer effort score (CES)

If you’re not familiar with the Customer Effort Score (CES), marketing automation leader HubSpot defines it well in this article. The more effort your customers must expend to do business with you, the more likely it is they’ll look elsewhere for a comparable (but lower ‘experience friction’) solution.

Check out this recent SmartInsights article to dig deeper into CX metrics.

Map your journeys to lift your CX metrics

Lots of organizations these days say they’re customer-centric, but they aren’t doing the work to ensure they truly are. Whether you sell a product or a service, if you’re serious about improving your CX, you need to dig into your customer data to discover the issues that are hurting your customer experience. If you don’t have any CX metrics by which to measure your current experience, you might want to start by defining those. That way you’ll have a benchmark for comparison going forward.

By tapping into all of your customer data sources, carefully combing through them, and focusing on areas of the customer experience that you can most positively affect, you’ll soon be on track to growing your customer engagement and loyalty. Best of all, this process will remind your team that it’s revenues from your customers that ultimately fund their paychecks.

Fix Chrome Crashing Or Not Working Issues

Chrome is the leading and most popular web browser in 2023, beating Apple Safari, Internet Explorer/Edge, and Firefox, which rank second, third and fourth respectively. Despite being number one, it has its downsides and its malfunctions, too. Many of its users have reported Chrome crashing, freezing, not responding or just not working.

As frustrating as it can be, the good news is there are several fixes to resolving the problem. Before you switch to a different browser, here are some tried and tested solutions you can use to get Chrome back to a stable state.

Preliminary checks

Check the address bar for any typos in the URL

If the page takes too long to load, either your connection is slow or the page is busy.

If you’re using a VPN, a particular website may hinder the browser from connecting

If you’re getting the “Aw Snap!” message, a plugin could be causing Chrome to crash

Refresh the page if any connection was interrupted while loading

Try using an incognito window. If the site works while in incognito, clear your browsing data

Restart Chrome

This is one of the most basic things to do before you try to troubleshoot why Chrome is crashing. It just involves closing Chrome completely and then reopening it, then trying to reload the page again to see if the problem disappears. You can also reopen the tabs you hadn’t closed and see if they all load again.

Try a different browser Restart your computer

A restart helps fix any software glitches that would cause the Google Chrome browser not to work or to crash. Sometimes apps and programs can stop pages from loading properly, so try to restart your computer and load the page or pages you had open on your browser again.

Close extensions, tabs and apps to free up memory

If your computer is low on memory, it may not be able to load sites and still run your apps, programs and extensions on your browser.

Remove or disable whatever you don’t use and delete any that shouldn’t be there.

Run a virus or malware scan

Viruses or malware on your computer could cause several problems, including Chrome crashing or not working. You can run a malware or virus scan using your system’s security software to spot and remove any resident threats that would be affecting Chrome’s normal operations.

Check for any software conflicts

Sometimes Chrome can conflict with other software or with Chrome itself and cause it not to work or crash altogether. This can be anything from network-related software to malware and any others that interfere with the browser.

To know which software conflicts with Chrome, go to chrome://conflicts on your browser’s address bar, and press Enter. Alternatively, you can go to Google and check for the software that caused Chrome to crash or not work properly.

You’ll also find the steps you can use to resolve any conflicts Chrome has with conflicting software on your system, but at best, you probably want to update your software to the latest version and disable or uninstall the problematic software.

Check for Chrome update

Chrome may crash or refuse to work if the software isn’t updated to the newest version. A new version or update can help patch any software glitches that cause this problem.

Fix hardware acceleration issues

Hardware acceleration hands graphical tasks to a different component other than your computer’s CPU, usually the GPU, for Chrome to run better. However, it can sometimes cause Chrome to crash or stop working.

Disabling this feature helps resolve problems with how Chrome and your computer hardware work together. To disable it:

Toggle the “Use hardware acceleration when available” to Off if it’s On and then restart the browser.

Fix Network and website issues

Chrome can also crash or stop working due to network or website issues. If the website doesn’t load properly, you can let the website owner know that you’re experiencing issues with it.

On the other hand, if you found that the page didn’t load when you tried a different browser, the issue could be your Internet connection or network. In this case, restart your modem or router.

Fix problematic apps stopping Chrome from working properly

Note: if the option is available, it means there’s a problematic app. If not, there’s no problem app.

You can update the apps from the app store if there’s an available update or check the app developer’s site for more details. You can also remove each app from the list if you prefer.

Reset and reinstall Chrome Wrap-Up

Few things are as frustrating as not being able to use your browser or when it freezes or crashes while you are enjoying your surfing experience. We hope these solutions helped resolve whatever caused Chrome to crash on your computer.

Elsie Biage

My passion has always been to share every bit of useful information I find on tech, with the ultimate goal of helping people solve a problem.

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Fix Guild Wars 2 Issues In Windows 10/11 With Our Easy Steps

Fix Guild Wars 2 issues in Windows 10/11 with our easy steps




Guild Wars 2 is a popular massive multiplayer online game that was released in 2012, but it seems that this game has some issues with Windows 10, so let’s have a closer look at them.

It has been reported that this game suffers from frequent crashes and graphical glitches on Windows 10.

It can be quite annoying when you can’t enjoy your favourite game after investing so much time into it, so without further delay, let’s fix these Guild Wars 2 issues.

How can I fix Guild Wars 2 problems in Windows 10? Solution 1 – Disable Razer Synapse data tracking

There’s a Graphics Enhancement Mod for Guild Wars 2, also known as GEMFX, and it has been said that Guild Wars 2 crashes on launch when using this mod.

One of the options is to disable this mod, but if you’re using Razer Synapse you might want to disable data tracking. To uninstall Razer Synapse data tracking do the following:

Run the uninstaller from that folder and you should be able to remove Razer Synapse data tracking.

Try running Guild Wars 2 again.

Solution 2 – Reinstall DirectX

There are reports regarding DirectX crash when using GEMFX mod. In order to fix this issue you need to download and install DirectX 9.0c. You can download all the files that you need from here.

Solution 3 – Add -repair parameter

Most of us enjoy our favourite games in full-screen mode, but it seems that this mode makes Guild Wars 2 freeze and crash.

In order to fix that, you need to add -repair parameter to the game by following these instructions:

Find the Target field. In the Target field there should be a path to the game’s installation directory. By default it should be: C:Program Files (x86)Guild Wars chúng tôi but it might be different on your computer.

Now add -repair parameter after the quotes in the Target field. Your Target field should look like this: C:Program Files (x86)Guild Wars chúng tôi -repair.

Save the changes and start the game using the shortcut.

After you start the game it will scan your game files for any missing or corrupted files and replace them. We have to warn you that this process might take a while, up to an hour, sometimes even more, so you’ll need to be patient.

After the repair has been performed you can go and remove -repair parameter.

Solution 4 – Reinstall Nvidia drivers

There have been reports that Guild Wars 2 has some issues with Nvidia drivers on Windows 10, and the best solution in this case is to reinstall the drivers.

When you uninstall Nvidia drivers make sure that you restart your computer, and after installing latest Nvidia drivers make sure that you restart your computer again.

In certain cases, your system can operate better using older versions of drivers. As confirmed by our readers, you can try this solution to fix Guild Wars 2 issues. Make sure to stop automatic driver updates and download older Nvidia driver.

It’s crucial that you restart your computer after uninstalling and installing display drivers in order for this process to be successful.

READ ALSO: Download the latest NVIDIA drivers for Windows 10

Solution 5 – Change the game from fullscreen to borderless window mode

Another problem with Nvidia drivers is that sometimes the game minimises and crashes, and in order to fix that it’s suggested that you change your mode from full-screen to border-less window.

After changing the game mode from full-screen to border-less window, restart the game, and change it back to full-screen again.

Solution 6 – Close EVGA PrecisionX 16

EVGA PrecisionX 16 is a popular overclocking tool for Nvidia graphic cards, but despite its popularity, this tool can cause some graphical glitches with Guild Wars 2.

Expert tip:

Solution 7 – Delete the chúng tôi file

Some users have complained that their game crashes giving them out of memory error. This issue has been reported on computers with 16GB or more of RAM, so it’s safe to assume that the issue isn’t caused by lack of memory.

To delete chúng tôi file follow these instructions:

Open File Explorer

Go to the following location:

%appdata%Guild Wars 2

In there you should find chúng tôi file. Delete it.

Start the game again.

After deleting chúng tôi you will have to change your graphic and sound settings because they will return to default values.

Solution 8 – Switch to 64-bit beta client

According to them, 64-bit client utilises your memory better. Just go to the game’s website and download the 64-bit beta client and move it to the game installation directory.

You won’t have to download the game again, and you can continue where you left off.

Solution 9 – Change Anti-aliasing settings in Catalyst Control Center

Go to Catalyst Control Center.

Change the Anti-aliasing setting to Use Application settings.

Solution 10 – Disable certain in-game settings

If you’re getting low performance and experiencing crashes, you might want to disable certain options in video settings.

Video options such as character animation and high-resolution textures can cause some issues on older computers, so make sure that you disable them.

How to fix Guild Wars 2 crashes on Windows 10.

Gamers in regions with unstable internet experienced lag issues and have been able to quickly solve them by using VPN.

What other issues have you encountered in Guild Wars 2 and how did you manage to solve them?

Was this page helpful?


15 Ways To Fix Messages Indexing Issues On Your Iphone

Does the Messages app on your iPhone struggle to load previous texts and attachments within chats? Indexing problems often cause that. Additionally, you might come across notifications within the app that indicate slow or stuck indexing, such as when you try to use the Search feature.

Fortunately, several methods exist to fix Messages app indexing issues on the iPhone and get your conversations to load correctly again.

Table of Contents

1. Wait Until Messages Finishes Indexing

If you’re starting fresh with a new iPhone or restoring a backup after a factory reset, it’s common for the Messages app to take time to sort through your message archive. This indexing process can take a few hours to complete.

To speed things up, connect your iOS device to Wi-Fi and keep it plugged into its charger while it works through the iMessage and SMS history.

2. Shut Down and Reboot iPhone

Restarting your iPhone can resolve random technical glitches preventing the Messages app from completing its indexing process. To do that:

Press and hold the

Volume Down



buttons until the

Slide to Power Off

screen appears.

Drag the


icon from left to right.

Wait 30 seconds and hold the


button again—release when you see the Apple logo.

3. Check Apple System Status

If you continue to experience message indexing issues on the iPhone, it’s worth checking if server-side outages are the problem. Open Safari and visit Apple’s System Status page. If the iMessage servers are down, wait until Apple gets them back online.

4. Check Your Internet

Message indexing issues can be caused by poor or unstable internet connectivity. Try common troubleshooting techniques like restarting your wireless router, using mobile data, or switching to a different Wi-Fi network. Refer to our guides for more ways to fix slow Wi-Fi and mobile data on the iPhone.

5. Disable and Enable iCloud Messages

If you use iCloud for Messages to sync your iPhone messaging activity with other Apple devices, such as the iPad and Mac, toggling the feature off and on could resolve stuck message indexing issues. To do that:

Open the Settings app on your iPhone and tap

Apple ID






Apps using


, tap

Show All





Disable the switch next to





Restart your iPhone.

Repeat steps



and enable the switch next to





6. Disable/Enable iCloud Backup

If iCloud for Messages is inactive on your iPhone, toggle iCloud Backup off and on instead. To do that:

Open the Settings app on your iPhone and tap

Apple ID


Disable the switch next to

Back Up This


and tap

Turn Off


Restart your iPhone.

Repeat steps



and activate the switch next to

Back Up This



7. Disable/Enable Siri Search for Messages

Another way to fix text message and multimedia attachment indexing issues is to disable and enable Siri Search for Messages. Here’s how:

Open the Settings app and tap




Siri & Search


Under the

While Searching

section, disable and enable the

Show App in Search


Show Content in Search

indexing settings.

8. Check the Date and Time

An incorrect system clock can cause apps to malfunction on the iPhone, so ensure that the date and time settings are accurate. To fix that:

Open the Settings app on your iPhone.

Toggle the switch next to

Set Automatically

off and on. Or, disable it and manually set the correct date and time.

9. Correct Your Phone’s Region

Next, check your iPhone’s language settings and ensure the region is accurate. Here’s how:




Set the correct region.

10. Disable/Enable iMessage

Disabling and re-enabling iMessage on your iPhone can prompt the Messages app to rebuild its database and resolve issues with a stuck indexing process. Here’s how:

Open the Settings app and tap



Disable the switch next to



Restart your iPhone and re-enable



11. Disable Low Data Mode

Low Data Mode prevents apps on iPhones running iOS 13 and later from consuming Wi-Fi and cellular data in the background. Disable the feature to determine if that’s what’s causing indexing issues with Messages.

If you’re on Wi-Fi:

Open the Settings app on your iPhone and tap



Tap the


icon next to the active Wi-Fi network.

Turn off the switch next to

Low Data Mode


To disable Low Data Mode for mobile data:

Disable the switch next to

Low Data Mode


12. Disable Low Power Mode

One more reason for slow message indexing issues on iPhone is Low Power Mode. To disable it:

Open the Settings app.




Turn off

Low Power Mode


13. Sign Out and Back Into Your Apple ID

If you’ve tried all the previous solutions and the indexing issues persist, sign out of your iMessage account and back in. That should re-download messages from the Apple servers and reindex everything from scratch. To do that:

Open the Settings app and tap




Send & Receive


Tap your email address next to

Apple ID



Sign Out


Restart your iPhone.


Sign In


14. Update iOS to Its Latest Version

Updating your iPhone’s system software can fix persistent message indexing issues because newer versions have bug fixes and performance enhancements. To update an iOS device:

Open the Settings app and tap




Software Update



Download and Install

if there’s a new iOS update.

Alternatively, you can update your iPhone using Finder/iTunes on a Mac or PC.

15. Reset the iPhone Settings

If none of the above solutions work, reset your iPhone’s settings to their default values, as a corrupt settings configuration could be what’s stopping the device from indexing your messages. To do that:


Reset Network Settings


Enter your device passcode and tap

Reset Network Settings

to confirm.

If a network settings reset does not fix the problem, follow by resetting all settings on your iOS device. Repeat the steps above but select the Reset All Settings option.

Fix iPhone Messages Indexing Issues for Good

Encountering message indexing errors on the iPhone can be frustrating, but with the above methods, you should be able to resolve them quickly. Whether it’s restarting your iOS device, checking the internet connection, disabling/enabling Messages in iCloud, or signing out and back into your Apple ID, there are plenty of ways to tackle the problem. Contact Apple Support if nothing helps.

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