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Straightforward or simple chatbots scan the keywords in a client’s query to deliver pre-packaged replies, while more complex chatbots powered by artificial intelligence (AI) and machine learning (ML) may utilize natural language processing to produce answers and discussions which are more complicated. AI chatbots are more elastic when the individual talking to them does not offer the specific message they are programmed to get. Rather, they actively learn from the discussions they must help clients reach their objectives.
AI-powered chatbots are usually better integrated with the CMS and CRM platforms which underpin a brand’s internet presence, letting them tap into client information and deliver personalized experiences.1. Seamless Live Chat
Clients can participate with a chatbot in substantially the exact same manner that they want in an internet dialog with live customer care workers, so the learning curve for clients to participate with chatbots is almost nonexistent. Since most chatbots utilize natural language processing techniques, they could assess the client’s query and provide a response that satisfies the client’s requirements.
Related: – Grow Your Social Media Marketing efforts using Facebook Messenger Chatbots2. 24/7 Support
Clients’ needs often arise out of business hours, therefore that they require a means to find answers to key questions occasionally when client support staff members are inaccessible. Chatbots provide customers the chance to receive answers to their queries at any moment, so that they do not need to await a reply out of a voicemail or email address. The top chatbots can also offer you the client the feeling of interacting with a live operator at any time.3. A Smoother Journey
To lessen the buying process for your client, your chatbot will pop up on almost any item page to provide extra info, video articles or possibly a coupon code. Chatbots may also help clients with the procedure for collecting data, like the item they want to buy, the way they wish to use for buying the product, and how they need it sent. Perhaps even people dreaded shopping cart abandonment rates will eventually fall, also.
Related: – Chatbot Impact in BFSI for Customer Experience and Customer Support4. Personify Your Business
The flexibility of chatbots enables them the opportunity to interact with clients on several distinct levels. They could act as the client’s primary resource for technical assistance, account management, or sales info. Chatbots may also be programmed with various kinds of conversational styles, from technical and precise to friendly and useful to snarky and funny. The numerous kinds of”styles” accessible with chatbots will keep clients returning and re-engaging together with the brand.
Related: – Chatbot – the Latest Trend that’s taking the Industry by Storm!5. Cut Down on Operational Costs
Customer service costs can be considerably reduced with the assistance of AI chatbots. In accordance with Chatbots Magazine, executing virtual brokers or chatbots will help companies to save as much as 30%. Chatbots provide support and resolve insistent client questions, freeing up service representatives to handle more complicated inquiries and provide better support to the clients. Thus, chatbots help increase productivity for brokers. Hiring brokers with 24/7/365 existence and adding the tools required to provide support to the clients around the clock, can prove just too costly for all businesses.
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WebWhiz AI is a chatbot platform that is revolutionizing the way we find information. WebWhiz AI understands user inquiries and returns relevant results using natural language processing and machine learning. As a result, WebWhiz is a more powerful and efficient search engine than standard search engines.What is WebWhiz AI?
WebWhiz AI is a chatbot platform for organizations that allows them to design and deploy chatbots on their websites. WebWhiz employs a number of technologies, including as natural language processing and machine learning, to build chatbots that can understand and reply to user inquiries in a natural and engaging manner.How does WebWhiz AI work?
WebWhiz works by first determining the purpose of the user’s inquiry. After determining the goal, WebWhiz searches its database for the most relevant information. WebWhiz then provides a customized answer based on the user’s question.
Create and train a chatbot for your website in just a few simple steps.
Step 1: Add your website.
Simply enter the URL of your website in the “Add Website” area to add it. WebWhiz will then automatically collect and prepare training data.
Step 2: Train ChatGPT on your website data.
You may begin training ChatGPT after your website has been uploaded. To do so, provide the conditions for which ChatGPT should be taught. You can, for example, instruct ChatGPT to be educated on FAQs, customer service issues, or product descriptions.
You can integrate ChatGPT into your website once it has been trained. Simply include the little script element into your page to do this.How to use WebWhiz AI?
To get started with WebWhiz AI, you can follow this instruction given below.
Navigate to the WebWhiz website and press the “Sign Up” button.
Enter your first and last name, email address, and password.
Select the “Create Account” option.
You’ll be sent to the WebWhiz dashboard.
Select the “Create Chatbot” option.
Give your chatbot a name.
Choose the sort of chatbot you wish to build.
Fill in the blanks with information about your product or service.
Prepare your chatbot.
Set up your chatbot.
WebWhiz offers a variety of chatbot types to choose from, including:
Product chatbots: These bots may respond to client inquiries regarding your products and services.
Service chatbots: These chatbots may assist consumers with activities such as account setup, appointment scheduling, and problem resolution.
Sales chatbots: These bots may assist clients in locating and purchasing your items and services.Benefits of using WebWhiz AI
Improved customer service: WebWhiz AI can assist organizations in improving customer service by offering customers with 24/7 support. WebWhiz chatbots may answer client queries, fix problems, and offer assistance.
Increased sales: By delivering a more tailored and interesting purchasing experience, WebWhiz may assist businesses in increasing sales. WebWhiz AI chatbots may provide product recommendations, answer queries, and assist clients in completing transactions.Features of WebWhiz AI
Drag-and-drop chatbot builder: WebWhiz AI provides a drag-and-drop chatbot builder that allows organizations to easily develop chatbots without any coding knowledge.
WebWhiz has a built-in training platform that allows organizations to train chatbots on their own data.
WebWhiz provides a number of analytics reports that allow organizations to track the effectiveness of their chatbots.How much WebWhiz AI cost?
WebWhiz offers a variety of pricing plans that are tailored to the needs of businesses of all sizes. The pricing plans start at $19 per month and go up to $999 per month.
Also read: Character AI: The Next Generation of ChatbotsFAQs About WebWhiz AI
What is WebWhiz AI
WebWhiz AI is a platform that allows you to build an AI chatbot that understands everything about your product and can reply to client enquiries instantaneously.
Is WebWhiz AI easy to use?
Yes, WebWhiz AI is quite simple to use. The platform is intended to be simple to use, especially for people with no prior expertise with designing chatbots.
How can I train my WebWhiz AI chatbot?
How can I deploy my WebWhiz AI chatbot?
Your WebWhiz AI chatbot may be placed on your website or mobile app. You may also distribute it via other avenues, such as social media or email.
Small businesses have many compelling reasons to outsource, including saving money, improving performance, avoiding recruiting headaches, and more. Despite the obvious benefits, many businesses are unsure how to get started with outsourcing and may be hesitant to proceed.
However, when you choose the right outsourcing partner, you can affordably streamline your business processes and operate more efficiently. Outsourcing can also provide your company with personnel who have specialized skills that would be too cost-prohibitive to maintain with an in-house employee.
We’ll explore how outsourcing works and how you can successfully outsource specific functions so you can focus on engaging customers and growing your business.
Did You Know?
According to Clutch, over a third (37%) of small businesses outsource at least one business process, helping with accounting challenges, IT services, digital marketing, and more.
Outsourcing HR presents challenges, including disconnection with staff and less flexibility. Consider keeping functions like hiring, firing and employee performance management in-house.2. Write the outsourced function’s job or project description.
Create a detailed write-up of the precise functions you want the outsourcing company or independent contractor to perform. This project description will help you:
Set and clarify expectations. A detailed write-up will help you clarify your expectations internally, so you’ll know if the outsourcing resource is meeting your expectations during your relationship.
Set job parameters. Be specific about what you need from your outsourced partner and when you need it. For example, if the outsourcing company is in another time zone and you need work performed during your local business hours, put this in the job description.
Find a partner with the right skill set. Your outsourced function’s job description will narrow candidates to the most qualified applicants. Consider the qualities, talents, knowledge, and proficiencies your ideal outsourcing partner would possess, and set these expectations clearly in the job or project description. For example, you might state that your provider must understand GAAP (generally accepted accounting principles). For tasks that involve verbal or written communication, such as blog writing or customer service, you may specify that your provider must have an excellent command of the English language.
Post your job or project description on freelance sites such as Upwork, Outsourcely, or Fiverr or create a request for proposal (RFP) and send it to selected companies. When you include all your expectations and requirements in the job description, many less-qualified companies won’t apply, saving you time sorting through and assessing applications.3. Assess your outsourcing candidates.
Once you post your job description or disseminate an RFP, you’ll start getting responses. Responses may be as simple as a Fiverr candidate sending a description of their capabilities and prices or as detailed as a custom proposal from an established company.
When assessing your responses consider the following factors:
How closely do the company’s capabilities match the job description requirements?
How long has the company been in business?
How experienced is the company in doing this sort of task?
What kind of certifications, reviews, or other social proof does the company have to back up its credibility?
How well does the company’s response show that they understand the job or project?
How is the company’s communication? Is it clear, understandable, and free of errors?
How is the price compared to other outsourcing companies? Is the value they offer more or less than competitors?
After reviewing applications and proposals, choose the company you feel is the best fit.
When evaluating your outsourcing partner, look for problem-solving skills, industry experience, and solid references.4. Manage and communicate with your outsourced resource.
Designate a point person to interact with the outsourced resource. At first, this will involve setting expectations and familiarizing the resource with the company’s people and processes.
Depending on the task, you may need to consider giving the outsourced company access to parts of your computer network. If so, set up restricted user names on your network for security reasons. Other outsourced partners may only need to send in their work via email or tie their phone system into your customer service system.5. Track your outsourcing partner’s tasks and expenses.
To stay on top of project timelines and costs, request outsourcing companies use time-tracking software you can access. They should track their time for each specific task to give you an idea of their time and monetary efficiency.
Tracking tasks and expenses can help you realize when more communication is needed and whether outsourcing with this particular company is working out.
Consider using one of the best time and attendance software solutions to monitor and track your outsourcing partner’s efficiency.
Did You Know?
The best call center services do more than answer phones. Find a partner with live chat services that can also monitor and respond to emails and social media inquiries.
COVID-19 has certainly turned the world upside down.
Unfortunately, many industries have been hit hard during this pandemic and have seen a massive decline in traffic and conversions.
One of the most interesting trends we’re seeing is in ecommerce – both in terms of SEO and conversion.
According to research from Stackline, certain online retailers providing medical supplies, food, and fitness equipment have grown a considerable amount.
Some of the top fastest-growing product categories include:
Bread making machines.
Cough and cold.
Weight training equipment.
On the other hand, non-essential and travel-related product sales are declining during COVID-19.
Luggage and suitcases.
Event and party supplies.
Overall, total online retail traffic has declined by 9% since March 2023.
COVID-19 will more than likely usher in a number of long-term changes.
Some of the main ones we can expect include a big shift to remote working situations, food delivery, and ecommerce.
According to the latest research, ecommerce conversion rates have only declined slightly, but the long term is looking extremely bright once coronavirus is in the rearview mirror.
Things will return to “normal” one day.
Online business owners need to use this time when things may be slowing down to prepare for after COVID-19.
Now is the perfect time to restructure and improve your online store’s SEO and content for an impending flood of virtual customers.
So, where should you get started?1. Do an In-Depth Technical SEO Audit
Many people have been using their time in quarantine to tackle home-improvement projects they have been putting off.
Ecommerce business owners should be doing the same with their websites.
A technical SEO audit is one of the best ways to set yourself up for success once traffic rates pick up again.
It requires going through all aspects of your platform like your site’s structure, site mapping, tags, and content issues.
It also is important to update the internal linking structure for both mobile and desktop versions of your site.
To improve your site structure, first, identify any 404 link errors with a site crawler.
You can either delete these pages if they are no longer relevant or fix them.
If you have lots of pages within your website because you offer a lot of products or run a pretty active blog, consider restructuring to organize these pages better.
Use auditing tools like WooRank or SEMrush to check these technical SEO factors and alert you to areas that need work.
Here’s a guide to technical SEO for ecommerce that can help you pinpoint current errors and make improvements.2. Optimize for Mobile-First Indexing
In early March 2023, Google announced that it will now switch to mobile-first indexing for all websites beginning in September.
This means Googlebot will prioritize your site’s performance on mobile devices before desktop – as the majority of users now interact on smartphones.
If your ecommerce site is not fully tweaked for mobile-first, now is the time to do so.
First, make sure that Googlebot can properly access all of your website’s content by using the same meta robot tags on both your mobile and desktop site versions.
Next, make sure your mobile site contains the same content as your desktop version. Many developers will simplify mobile versions since the screen is smaller.
While a different design and layout may be necessary, it is important that you do not cut out content for mobile versions – since this is now the data that Google will index first.3. Consider a Website Redesign
Now may be a good time to rethink your ecommerce site design and layout to give your online store a new look post-pandemic.
This is clearly a major undertaking (and not completely necessary for everyone). If a redesign is something you have been considering, now is a good time to make it happen.
The most important task in redesigning your website is to improve the UX.
Take a look at any complaints you have received from customers regarding the use of your website, such as trouble checking out or missing information on product pages.
You should also consult your website metrics to measure the CTRs and bounce rates for various pages. These numbers could indicate specific parts of your website that need to be reworked.
Pay attention to the overall look of your website.
Appearances can have a huge impact on the way that your brand is perceived, and can even make a customer trust (or distrust) your business.
If your pages simply appear outdated or the layout is confusing and clunky, it’s a good idea to adopt a more modern design while business is slow.4. Continue Investing in Content Marketing
During this time, a lot of online stores in declining categories will think about stopping their content efforts. But this can do more damage than you think.
Sites with a consistent flow of fresh content tend to have higher rankings and higher CTRs, thanks to Google’s Freshness Algorithm.
Just because your online traffic numbers may be slowing down does not mean that you should hold back on content marketing. If anything, you should increase your velocity right now.
The key here is to keep relevancy as a top priority.
Many brands are jumping on the COVID-19 content bandwagon because of new coronavirus keyword trends. However, these topics might not be necessarily logical for you to target directly in your content.
Furthermore, you should not be super-focused on sales-related content in a time when your conversion rates may be declining.
Many people are facing financial hardships and do not have extra income to spend on certain items.
Instead, shift your focus to building trust and brand awareness.
For instance, you can share content on various uses for your product or topics related to your industry.
Say that your online store sells bicycles and bike parts.
You could create blogging content on ways to clean your bike properly, prevent rust, or how to do a tune-up.
This showcases your brand’s knowledge and expertise, which will help you to earn the trust of readers. Ideally, they will come to you once things return to normal.
Of course, money is tight right now for many companies.
If you work with a marketing agency, consider talking to them about your budget and see what you can afford.
But remember, great content usually has a major payoff in the long run, so it is certainly a worthy investment.5. Build Your Email Subscribers List
This can help you keep people engaged (and keep your brand at the forefront of their minds) even when sales are slowing down.
First, consider the reasons why consumers engage with brands, particularly on social media.
According to a survey from Sprout Social, the most popular answers were because they were interested in the product, promotions, to receive an incentive, or simply because they found the brand entertaining.
This should be the main focus of your email content and the selling point for your subscription.
Your content in every email should be providing value that extends beyond sales and promotions.
If you are simply sharing revenue-focused content, it might not make an impact – especially if your product category is on the decline.
Focus primarily on informational content creation.
How-to searches are incredibly popular these days as more people are looking for projects to kill the boredom.
Creating this type of content to drive users to an email signup can be very effective right now.Conclusion
COVID-19 is certainly putting a lot of businesses in a tough spot.
Thankfully, ecommerce companies can still safely operate while other brick and mortar stores have had to temporarily close down.
However, this does not mean that you can sit back and relax during this time.
Even though things have changed quite rapidly, everything will return to normal at some point.
Slacking off on your efforts right now is a major mistake that could hurt you in the long run, so take this time to improve your online store to come out even stronger on the other side.
Featured Image: Created by author, April 2023
Modern businesses must be able to maintain productivity and connectivity in difficult market environments. This is essential for staying competitive and relevant. In recent years, however, increasing productivity and connectivity has been deemed a lower priority.
If the organization’s hierarchy, processes, or systems are set up with the right energy, culture, and focus, this can be avoided. It is essential to have a sense of connection within a company. As the old saying goes, the whole is better than the sum of its parts. Productivity is also fundamental, especially today. Why?
This article will explore productivity and how it can be measured. We will also discuss the factors that affect productivity and how we can improve our performance in today’s world.What is Productivity?
It is important to first define, measure, and understand something in order to improve it. There are four hierarchical perspectives on productivity. Figure 1 illustrates the interdependence of these four perspectives, which include 15 factors. Each of these factors reacts positively or negatively to changes.
This is commonly measured by tangible outcomes, impacts, and targets in engineered project delivery. To achieve this, historical performance data is used to determine the desired outcome. This is done by using the same tangibles to measure the performance.
Modern business is looking for productivity improvement. These productivity improvements include, most notably, the introduction of new tools and equipment, particularly through digital modernization initiatives. It is important to consider the effects of introducing digital technologies on other business functions. It can impact accountability, follow-up, management of the workforce, connectivity, as well as effective communication.
How to choose The Perfect Domain NameMeasuring Productivity
measuring productivity is important to take into account both the intangibles (client satisfaction and safety, motivation, welfare, and so on) as well as the tangibles. The tangibles (deliverables and handovers, hours used or achieved, etc.) Productivity must embrace both the tactical and strategic aspects. It must also be in line with the overall success values of all project stakeholders.
All phases of a project must measure productivity. By doing this, stakeholders will be able to monitor and hold them accountable for the “down-the-line” effects of their delivery performance on others. It is important to be aware of the potential pitfalls associated with incentivizing productivity. For example, the lack of sustainability could be one of them.
Engineered project delivery is more productive when it is part of a business’s life cycle. This includes collating past productivity data for all projects. This requires that data be adequately coded to ensure productivity “NORMS” are maintained. These codes are used to accurately plan and price future projects.
It is essential to be able to constantly improve the productivity of a company. This requires being able to invent, evaluate, and make decisions about what success looks like. Businesses must be able to adapt quickly and be objective about their results. This includes creating a culture and processes that are consistent with the goals of the business.
Innovate business according to your strategic goals.
Evaluate and choose the most effective improvement opportunities.
You should set goals for the design and implementation.
You can design and implement quickly, with solid foundations for success.
If early measures are not supporting the target, stop, rethink, or rework any innovation investments.
Embracing Digital Modernization
Digitalization does not mean replacing typewriters with computers; paper with PDFs and faxes using emails. Digitalization refers to the efficient improvement of the document asset (drawings and documents, files and dossiers), with its digital twin (metadata, digital workflows, and artificial intelligence).
Let’s take as an example the pre-commissioning and commissioning phases. A lack of transparency about the effectiveness of productivity early on in a project could have a negative impact on the project’s end. This is particularly true for the subjective productivity performance of those involved in delivering the later phases. These unsatisfactory outcomes can be prevented by a modern digital management system. How? These are some attributes that it should have:
It should also use completions management software (CMS). This system can digitally package all tests and inspections required during all phases of a project. This will allow you to demonstrate the technical integrity of equipment, components, interconnections, subsystems, or systems.
To digitize the workflow of handovers, it should use a CMS. These handovers could include those from manufacturers and vendors, as well installation and construction (cold or dead). It could also capture handovers from pre-commissioning (component-level functional tested), commissioning and operations (safe, ready for start-up).
It should use a CMS to digitally collect and digitize project systems and tools that are interconnected. It will allow you to use the same data in order to validate a “single source truth”.
This collection of systems ultimately allows suppliers to collaborate. How does this improve productivity? These are just a few of the many benefits.
The system suppliers can be both effective in delivering a role on a project or understanding the key data interfaces.
Digital systems can be configured to meet specific processes, workflows, or terminology.
Systemes can improve and enhance the digital assets of their digital twins.
Systems will replace the traditional pen and paper and manual administrative procedures with digital equivalents. These systems will significantly increase efficiency and productivity both in the planning and execution phases. Paperless check-sheets and ITRs, handover certificates, handover work packs (pre-commissioning WPs), and handover dossiers with auto file compile, can all help to increase productivity.
Systems promote and embrace user communities and communication in the real and digital worlds. Other programs, such as MS Teams, are also included.
The systems are transparent and can be accessed on-demand. They also provide dashboards and reports that can be manipulated or interpreted without manual intervention. This allows project teams to analyze, identify root causes and provide effective recovery solutions. They will ultimately help achieve the desired success.
Connectivity and productivity are two of the most important assets a company has. We hope you find this article helpful in boosting productivity within your business.
With alarm bells ringing more incessantly about the coming recession, what should businesses be doing to prepare? Key Takeaways
World leaders, economists and investment banking bosses are becoming more certain that a recession will occur
Interest rates are rising, and research shows customers are already changing their behaviours as inflation eats into their buying power
Ways to recession-proof your sales
Leaders of the World Bank and the International Monetary Fund have warned of a growing risk of an economic slowdown next year as central banks around the world fight stubbornly high inflation – highlighting the uphill battle policymakers are facing to fight spiking prices without plunging the world into a recession.
The head of Goldman Sachs, David Solomon, believes a prolonged recession is approaching, and forecast the likelihood of one occurring next year at 35% when he spoke at the recent Future Investment Initiative summit in Saudi Arabia. Bloomberg analysts put the possibility at 100%.
JP Morgan CEO Jamie Dimon said the world would know in six months if recession fears materialise, however, the bigger concern for him was geopolitical headwinds.
“The most important thing is the geopolitics around Russia and Ukraine, America and China, relationships of the western world,” Mr Dimon told delegates during a panel discussion at the summit. “That to me would be far more concerning than whether there’s a mild or slightly severe recession.”
Australia’s inflation rate accelerated in the September quarter as energy prices soared, heaping pressure on households and businesses and the Reserve Bank of Australia on November 1 raised the cash rate another 25 basis points to 2.85%, its seventh straight increase since May, which could potentially push some mortgage borrowers to their “stress test” limits.
Workers in Australia are looking for new jobs, asking for extra shifts, and switching to cheaper brands as everyday expenses eat up a bigger chunk of their paychecks according to research from Qualtrics.
“As budgets tighten, people across Australia are searching for ways to meet the rising cost of living, from finding ways to increase their salary through to spending less on discretionary items and switching to cheaper brands,” says Crissa Sumner, Employee Experience Solutions Strategist for Australia and New Zealand, at Qualtrics.
“If businesses fail to recognise and respond to these changing behaviours they risk customer churn and unexpected employee departures – two things no organisation wants in the current environment,” Sumner says.
“With inflationary challenges set to continue through 2023, organisations that can confidently identify and meaningfully respond to changing customer and employee behaviours will be well placed to navigate the months ahead.”
Periods of challenge and uncertainty, and recessions in particular, can act as a catalyst and prompt businesses to focus on issues that they might have been ignoring, says Jack Delosa, founder of business coaching provider The Entourage.
“The next 12 to 24 months are certainly going to be a challenging time for business owners, many of whom will have been caught off guard because they are still recovering from the pandemic and multiple lockdowns,” Delosa says.
“As a result, many wouldn’t have taken the necessary preventative steps to mitigate the risk of a declining economy. For the business owners who haven’t implemented any strategies to bulletproof their business against a recession, now is the time to start taking action.”
Navigating uncertainty, particularly economic uncertainty, is a core capability that every business owner will be forced to face at some point, says Delosa.
Delosa suggests that business owners look at a few strategies:
Adopt a focus on revenue-generating activities
Develop an empathy map for where your customers are
Have a plan, but be flexible
Abbie White, founder of Sales Redefined, notes a Gartner poll of 74 sales and business leaders that found that 54% said meeting quotas or customer retention worried them the most about an economic downturn.
“Upskilling your sales team should be a top priority right now,” says White. “Focus hard on lead generation and proactive prospecting to build a buffer.”
White suggests taking the number of prospects you currently need to hit your quota and doubling it and says focus on prospects with the highest potential.
The fluctuating prices that businesses are being hit with, in particular fuel and energy price increases, are making planning very difficult, says Alexi Boyd, CEO of the Council of Small Business Organisations Australia (COSBOA).
“It used to be seasonality that was the biggest driver and that was understood, but Covid threw that all out. Now businesses are expected to have the time to adjust and pivot, but the constant changes are making it very difficult to manage.”
Boyd says that for service providers needing products to keep operations going, they are faced with higher freight costs and supply chain issues continue to be of concern for many.
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