Trending February 2024 # Fix We Couldn’t Find Your Account Info Ea App Error # Suggested March 2024 # Top 6 Popular

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Some PC gamers have reported that after installing the EA app or an update for the app on their Windows computer, when they launch the app, they get the error message stating We couldn’t find your account info. This post is intended to help affected PC gamers with effective solutions to the issue.

Restart the app, sign in online, and select the “Keep me signed in” option so you can continue playing games offline.

Fix We couldn’t find your account info EA app error

If you receive the error message, We couldn’t find your account info when you launch the EA app on your Windows 11/10 gaming rig, then any one of our recommended suggestions presented below is proven to help you successfully resolve the issue.

Initial checklist

Clear the EA app cache

Turn off/disable your VPN (if applicable)

Enable essential Windows Services for the EA app

Reinstall the EA app

Let’s see in brief detail how these solutions apply!

1] Initial checklist

Upon investigation coming in the heels of the issue, from all indications and based on user reports, the We couldn’t find your account info EA app error appears to be a temporary software glitch and also network related. So, before you proceed, we suggest you carry out the following tasks, and on completion of each, check if your problem is resolved.

Restart PC. There are reasons why restarting your PC can fix ‘temporary’ issues.

Reset and renew your Windows 11/10 network connection. For this task, you can follow the instructions in the guide on how to release TCP/IP, Flush DNS, reset Winsock, and reset Proxy with a batch file.

You can try the trick that reportedly worked for some affected PC gamers — Log out of the Microsoft Store on your PC, re-register the Microsoft Store, and then reboot your computer and log back in and see.

2] Clear the EA app cache

Clearing the EA app cache can help fix common issues.

3] Turn off/disable your VPN (if applicable)

This solution requires you to turn off or disable your VPN on your Windows 11/10 computer.

Read: Error occurred while connecting to the EA servers while playing Battlefield 2042

4] Enable essential Windows Services for the EA app

Upon investigation, as unusual as it was concerning apps installed on Windows devices, it was discovered that the EA desktop app needs the two Windows services mentioned below enabled and running to know that it is connected to the internet.

Network List Service (netprofm) – Identifies the networks to which the computer has connected, collects and stores properties for these networks, and notifies applications when these properties change. The default Startup type for the service is Manual.

Network Location Awareness (NlaSvc) – Collects and stores configuration information for the network and notifies programs when this information is modified. If this service is stopped, configuration information might be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start. The default Startup type for the service is Automatic.

To enable both of these essential Windows Services for the EA app, you can run the command below accordingly in the elevated Command Prompt to restore the default startup configuration for the services:

sc config netprofm start= demand sc config NlaSvc start= auto sc start NlaSvc

Additionally, you can run the following command accordingly to make sure all dependencies for the services are enabled.

sc config netprofm depend= NlaSvc/RpcSs/HomeGroupProvider/AppVClient/NcdAutoSetup sc config NlaSvc depend= Dhcp/nsi/RpcSs/Tcpip/EventLog

If the error still occurs, then follow the steps below to modify the registry. Since this is a registry operation, it is recommended that you back up the registry or create a system restore point as necessary precautionary measures. Once done, you can proceed as follows:

Press the Windows key + R to invoke the Run dialog.

In the Run dialog box, type regedit and hit Enter to open Registry Editor.

Navigate or jump to the registry key paths below:

HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesnetprofm HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesNlaSvc

Input 3 in the Value data field.

Exit Registry Editor.

Restart computer.

5] Reinstall the EA app

For this solution, you need to completely uninstall the EA app from your Windows 11/10 gaming PC by following the steps below. Once done, head over to the official EA website, download a fresh installer for the app, and install it on your device.

Uninstall the EA app (preferably use Uninstaller Software).

Next, open File Explorer and navigate to the default EA app installation folder at the following location:

C:Program FilesElectronic ArtsEA Desktop

Confirm the deletion.

Redownload the EA app installer.

Finally, run the installer and follow the instructions.

If after you reinstall the EA app and the issue is still not resolved, then you need to make sure the essential Windows services mentioned in solution 3] above are enabled and running as described. If still no luck, then you can proceed with the next troubleshooting step below.

Read: Fix Something Unexpected Happened Error Code 0xa3ea00ca in EA Play

I hope this helps you!

Read next: Fix EA Error Code 524, Sorry this account is not able to play online

Can you still use Origin instead of EA app?

In 2023, EA merged its EA Access and Origin Access Basic subscription services into one, which became EA Play. With this update, Origin client users on Windows PCs are encouraged to switch to the new EA app as the older application is phased out. Origin users on Mac devices will still need to use Origin for Mac.

How do I enable my EA account?

Also read: Connect_error_social_login_failure in EA games on Steam.

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How To Fix Windows 10 Mail App Error 0X8000000B. (Gmail Account Issue)

If you have recently updated Windows 10 to a newer version and are trying to set up a new email account or check an existing one but are receiving error 0x8000000b. This guide will show you how to fix the issue and get the Windows 10 Mail App working normally again. Most specifically Gmail.

How to Filter and Hide Unwanted Content on Facebook.

The Windows 10 Mail App for most people is the only useful preinstalled default app on the operating system. Allowing you to quickly and easily set up a variety of different email accounts and manage them all from a safe, user-friendly location. Traditionally the Mail App also (usually) escapes update bugs, however, this time around may not have gone unscathed, with error 0x8000000b becoming quite a lot more common.

Thankfully there are troubleshooting steps you can take to get rid of Mail App error 0x8000000b on Windows 10. All of which a relatively simple, so follow along as we introduce you to them below. Before you start though, make sure you have Restarted your computer for good measure.

Related: How to Disable Tab Previews (Tab Hover Cards) in Google Chrome.

How Do You Fix Windows 10 Mail App Error 0x8000000b. (Gmail Account Issue)

As mentioned above the Mail App on Windows 10 is usually pretty good but has recently started showing error messages like the following. Especially when trying to add or access a Gmail account. 

“Something went wrong, we’re sorry, but we weren’t able to do that. Error code 0x8000000b”

If you don’t see a text-based message, you’ll more than likely see one of the following codes: 0x8007042b, 0x80040154, 0x8000ffff, 0x8007000d, 0x80c8043e, 0x80070435, 0x8007006d, 0x80070425. Regardless of the code, the fix is always the same so let’s begin. 

On the next screen fill in your Gmail account details then use the following configurations:

Account type field: IMAP4

Next, make sure all 4 checkboxes are checked:

Outgoing server requires authentication

Use same user name and password for sending email

Require SSL for incoming email.

On a Side Note…

If you are also having issues with the Windows 10 Photos App opening whenever you connect your phone to your computer. Make sure you check out the following article which will show you how to customise how it opens on your Windows 10 system.

How to Stop the Photos App on Windows 10 Opening When Connecting Your Phone.

How To Fix Couldn’t Start Error On Hogwarts Legacy

Many gamers have recently complained about the ‘Couldn’t Start’ error on Hogwarts Legacy. Having the game not launch is a problem no one likes dealing with.

This prevents the game from launching, and thus, they cannot play the game.

If you are getting the same error, then here is a complete guide for you.

Follow the solutions provided in this article to solve the issue and enjoy the game again.

We have shown a VIDEO walk through at the end of the post for easy solution. 

When you cannot start Hogwarts Legacy, try running the game with administrative privileges.

Some components of the game may need administrative permission to run.

Running the game as an administrator can fix the problem. Follow the steps below to do so:

Select the Properties option.

Now try to open Hogwarts Legacy. If you still cannot open it, verify the integrity of the game files.

If the game files are missing or corrupted, then the game will not run.

So, verify the game files, and this will repair the corrupted game files and download the missing game files.

Open Steam and head to Library.

Wait for Steam to finish verifying the game files.

Open Epic Games Launcher and select Library.

After verifying the game files, try to launch the game. If it still shows couldn’t start error, update the graphics drivers.

Outdated graphics drivers can also be the reason why you cannot launch Hogwarts Legacy.

You should always keep your graphics drivers updated to enhance your gaming experience and avoid such kinds of errors. Keeping the graphics drivers up to date also helps in getting better FPS and fixes stuttering issues.

Follow the steps given below to do so:

If you have an Nvidia graphics card, then use GeForce Experience to update the graphics drivers.

If you haven’t yet installed it, then download & install it from Nvidia’s website.

Then run GeForce Experience.

For AMD graphics card users, you will have to use the Radeon software instead of GeForce Experience. The rest of the process is quite similar.

Next, run the app & check for any available drivers. Download & install the drivers. Once done, restart your PC.

Reinstalling the game on another drive has solved this problem for many gamers.

So, try reinstalling the game on a different drive following the steps given below:

Now, press the Windows + R keys to open Run.

Type chúng tôi and press Enter.

Once the uninstallation finishes, install the game and, this time, install it in the new Library on the other drive.

Here are some commonly asked questions by the users who got the same couldn’t start error on Hogwarts Legacy.

Why won’t Hogwarts Legacy work?

Hogwart Legacy won’t work if the graphics drivers are outdated or the game files are corrupted.

Is Hogwarts Legacy offline?

After installing the patch,  you can choose to go offline anytime you want in the game.

You will not be kicked out of the game even if your internet gets cut out.

Is Hogwarts Legacy free?

Hogwart Legacy will be available to purchase on all platforms like Xbox series X/S, PlayStation 5, and PC.

Let us know if the above methods could solve the Couldn’t Start error on Hogwart Legacy.

Fix Windows Mail App Error 0X801901F5

This guide features working solutions to fix Windows Mail app error 0x801901f5 on your Windows 11/10 computer. The error message indicates that the Contacts and Calendar application has failed to sync with the Mail app. The message says the following-

Error code: 0x801901f5.

Fix Windows Mail app error 0x801901f5

Here are some suggestions that may help you fix Mail app Error code: 0x801901f5. when downloading messages:

Re-enter the account details

Change the privacy settings

Clear Microsoft Store cache

Repair or Reset the Windows Mail App

Uninstall & reinstall the Mail App

1] Re-enter the account details

The first thing you should try is to delete the account followed by re-entering account details. You can do so by following the below steps.

To begin with, open the Start menu by pressing the Windows key.

In the space provided, type Mail and press the enter key.

Choose Manage accounts under the Settings window.

In the Account settings windows that pops up, choose Delete account from this device option.

Confirm your selection in the following window, by pressing the Delete option.

The account has been successfully removed from Mail app.

Enter the credentials to login with the account again.

That’s it. Check if the problem is fixed or not. If not, try the next solution on the list.

See: Error 0x80040154 in Mail & Calendar app on Windows

2] Change the privacy settings

The Mail and Calendar app need access to your email to work as intended. If this isn’t the case, you are most likely to face Windows Mail app error 0x801901f5. Here’s how to provide the required permission.

Open Settings on your system by pressing Windows + I shortcut key.

In the following window, choose Email option present under App permissions.

Enable the toggle present next to Email access.

Enable the toggle present next to Let apps access your email and Mail and Calendar.

That’s it. Now reboot your system, and check if the problem is fixed or not. If not, try the next solution.

Read: Fix Windows Mail app error codes 0x8000000b, 0x8007042b, 0x80040154, 0x8000ffff, 0x8007000d, 0x80c8043e, 0x80070435, 0x8007006d, 0x80070425.

3] Clear Microsoft Store cache

The next effective solution you can try in the situation is to clear the Microsoft Store cache. Here’s how to do it.

Open the Command Prompt in administrator mode.

Type chúng tôi and press the enter key.

Wait until the command is executed.

Once done, Microsoft Store will popup automatically.

Alternatively, you can open the Start menu, type wsreset.exe, and press the enter key to clear Microsoft Store cache.

Read: Fix Error 0x80070490 in Mail app on Windows 

4] Repair or Reset the Windows Mail App

There can be an ongoing issue with the Mail app which is causing the error in the question. You can use the built-in Repair feature to get rid of any minor bug causing the problem. Here’s how to do it.

Open Settings on your system.

5] Uninstall and Reinstall Mail app

If none of the steps were helpful, you can uninstall the Mail app followed by reinstalling it. Here are the steps to do it.

Open Windows PowerShell in administrator mode.

Copy-paste the following command and press the enter key to uninstall the Mail app.

Wait until the command is executed.

Once done, reinstall the Mail and Calendar app on your system.

That’s it. Now login with your email account, and you will notice that you are no longer facing the problem.

How do I fix errors in the Mail app? How to fix Windows Update Error Code 0x801901f5?

Below is the list of all the effective solutions to try to fix Windows Update Error Code 0x801901f5.

Read Next: Fix Mail app error code 0x8007139f on Windows 10/11.

Fix We Ran Into A Problem Error On Microsoft Teams

Do you keep getting the We ran into a problem error message on Microsoft Teams? Microsoft Teams is one of the most widely used real-time collaboration and communication apps across all major platforms. However, it is not uncommon for users to experience errors and issues while using the app. One such error is the We ran into a problem error message. This particular error message is shown to some users while using the Teams app:

Try again in a few minutes.

Some users have reported experiencing this error during their meetings. The meeting drops or disconnects every now and then with this error message. While your internet connection can be at fault, there can be various other reasons for this error. If you are using an outdated version of Teams, you might run into this error. Other reasons for this error include a corrupted application cache file and conflicting programs.

Fix We ran into a problem error on Microsoft Teams

If you are experiencing the “We ran into a problem” error on Microsoft Teams on your Windows PC, restart the app or your PC right away and then check if the error is resolved. In case the error still continues, here are the methods you can use to fix it:

Update Microsoft Teams to its latest version.

Sign out, then sign in.

Make sure your internet is working fine.

Terminate conflicting background programs.

Delete the Microsoft Teams cache.

Try using Teams’ web client.

1] Update Microsoft Teams to its latest version

The first thing you should do to fix this error is to check whether you are using the latest version of Microsoft Teams or not. Such errors and issues could be triggered due to bugs that might be addressed and fixed with the latest updates. Hence, update Teams right away and then check if the error is resolved.

By default, Teams is updated automatically. However, it is not uncommon that sometimes apps don’t get automatically updated due to one or another issue on your computer. So, in that case, you can manually check for available updates for Teams and install them.

Read: Fix Microsoft Teams Join button is missing or not working.

2] Sign out, then sign in

3] Make sure your internet is working fine

If you keep receiving this error message in the middle of a meeting, it might be your unstable internet connection at fault. Hence, make sure you are well connected to a stable network connection and there is no internet connectivity issue at your end. You can also try switching to a different network connection and check whether the error message has stopped appearing. In case you are sure that your internet is working fine, use the next method.

4] Terminate conflicting background programs

There might be some software conflict which is why you keep getting the We ran into a problem error on Teams. So, try closing all background programs and see if it helps. You can open Task Manager using Ctrl+Shift+Esc and terminate programs using the End task button.

In case you are running an antivirus, ensure that it is up-to-date. On the other hand, you can temporarily disable your antivirus and check if the error is resolved. If yes, add Microsoft Teams to the whitelist of your security program to fix the error.

See: How to fix Microsoft Teams Error CAA5009D?

5] Delete the Microsoft Teams cache

You can also try clearing the old Teams cache to fix the error. This method works for many affected users and might as well do the trick for you. So, delete the cache for Teams from your computer and then see if the error is fixed or not. Here’s how to do that:

First, close Teams and make sure it is not running in the background.

Now, press Win+R to evoke the Run dialog box and enter %appdata%MicrosoftTeams in it.

%appdata%Microsoft teamstmp

Once done, restart Teams and check if the error is resolved.

Read: Fix Microsoft Teams Error code 80080300 properly.

6] Try using Teams’ web client

If the error still remains the same, you can try the web application of Microsoft Teams. Teams is available for Windows, phones, web browsers, and other platforms. So, you can switch the platform and try using Teams’ web client to see if the error has stopped appearing.

Why does Teams say There was a problem reaching this app?

If you are experiencing the “There was a problem reaching this app” error in Microsoft Teams, update the app to its most recent version and check if the error is resolved. Besides that, the error could be triggered due to a corrupted cache. Hence, delete the cache associated with the Teams app to fix the error. You can also unblock the Teams app from Office 365 Admin dashboard if the app is blocked.

How do I fix Microsoft team settings?

Now read: Fix Microsoft Teams Login issues: We couldn’t sign you in.

Fix 0X800706D9 Microsoft Account Sign In Error On Windows 11/10

If when you attempt to sign in to the Windows Store with your Microsoft Account and you encounter the error code 0x800706d9, then this post is intended to help you. In this post, we will identify the possible causes, as well as provide the appropriate solutions you can try to help you remediate this issue.

When you encounter this issue, you’ll receive the following error message;

There are no more endpoints available from the endpoint mapper.

Corrupted Windows Store components are one of the possible reasons why this error 0x800706d9 is occurring.

Microsoft Account sign-in error 0x800706d9

If you’re faced with this issue, try our following suggestions and see if it helps to resolve the issue.

Reset the Microsoft Store cache

Create a new User Account

Run SFC and DISM scan

Reset Firewall settings to default

Perform System Restore

Perform a Fresh Start, In-place upgrade repair or Cloud Reset

Let’s take a look at the description of the process involved concerning each of the listed solutions.

1] Reset the Microsoft Store cache

This solution requires you to clear/reset the Microsoft Store cache and then retry the sign-in with your Microsoft Account. If the error 0x800706d9 is still unresolved, continue with the next solution.

2] Create a new User Account

You may have a corrupted user account and that might be triggering the error 0x800706d9. In which case, you can try creating a new user account and then use it to sign in to the Windows Store and see if the issue will persist.

3] Run SFC and DISM scan

If you have system file errors, you may encounter the Microsoft Account sign in error 0x800706d9.

The SFC/DISM is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

For the purposes of ease and convenience, you can run the scan using the procedure below.

Press Windows key + R to invoke the Run dialog.

In the Run dialog box, type notepad and hit Enter to open Notepad.

Copy and paste the syntax below into the text editor.

@echo off date /t & time /t echo Dism /Online /Cleanup-Image /StartComponentCleanup Dism /Online /Cleanup-Image /StartComponentCleanup echo ... date /t & time /t echo Dism /Online /Cleanup-Image /RestoreHealth Dism /Online /Cleanup-Image /RestoreHealth echo ... date /t & time /t echo SFC /scannow SFC /scannow date /t & time /t pause

Save the file with a name and append the .bat file extension – eg; SFC_DISM_scan.bat.

Restart your PC.

Try to sign in again and see if the issue is resolved. If not proceed with the next solution.

4] Reset Firewall settings to default

Reset Firewall settings to default and then try again.

5] Perform System Restore

If you noticed that the error started to occur recently, it’s entirely possible that the issue was facilitated by a change that your system has gone through recently.

If you have no idea what changed that might have ended up breaking the printing functionality of your Office applications, you can use System Restore (any changes like application install, user preferences and anything else made after the restore point will be lost) to revert to a date where you’re certain that the printer was working properly.

To perform System Restore, do the following:

Press Windows key + R.

In the Run dialog box, type rstrui and hit Enter to open up the System Restore Wizard.

At the next screen, start by checking the box associated with Show more restore points.

After you’ve done this, select a point that has an older date than the one in which you first started to notice the error.

At the next system startup, your older computer state will be enforced.

If the issue is still unresolved, try the next solution.

6] Perform a Fresh Start, In-place upgrade repair or Cloud Reset

At this point, if the problem is still unresolved, it’s most likely due to some kind of system corruption that cannot be resolved conventionally. In this case, you can try Fresh Start, In-place upgrade repair to reset every Windows component. Also, you can try Cloud Reset and see if that helps.

Any of these solutions should work for you!

Similar error codes:

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