Trending February 2024 # 7 Ways To Fix There Was A Problem Playing This Video Error # Suggested March 2024 # Top 8 Popular

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7 Ways to Fix There Was a Problem Playing This Video Error Do not hesitate to make use of Incognito Mode




Google Drive, a

cloud-based file syncing allows

you to playback videos stored in the cloud.

One of the most appreciated Google Drive features is its video-playing option.

You might get an error trying to watch them so, in this article, we compiled a list of solutions to fix this. 

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One of the most appreciated things in Google Drive is its video-playing feature. Firstly, it supports numerous video file types: MPEG4, 3GPP, MOV files,  AVI, WMV, and more.

However, various issues crop up sometimes when attempting to watch uploaded videos. It’s particularly annoying to receive the message Oops there was a problem playing this video when attempting to access a video you just uploaded.

Well, what is most interesting is that it’s an error caused by sometimes minor problems like a user signing into Google from a different user account.

In such cases, the error is quite simple to troubleshoot. But before going deeper into how to solve this error, let’s look at what triggers this message.

Why does it say this video Cannot be played?

We already mentioned this fault because you could have signed in to Google Drive using multiple Google accounts.

Here are more of its other possible causes:

Overloaded Cache/cookies – Caused by a high amount of content in your browser’s cache.

Browser Extensions – Caused by problematic add-ons installed in your browser.

Malware: Caused by infection with a virus, worm, or even a Trojan horse.

Damaged Browser – Caused by corrupted software installation files.

Presence of Unwanted Third Party Programs – Caused by Potentially Unwanted Programs (PUP) installed apps that compromise your security/privacy.

Incompatible Video – Caused by Google Drive video format incompatibilities.

This being said, let’s see how you can fix the Couldn’t preview file there was a problem playing this video error in Windows 10, and start using Google Drive flawlessly right away!

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How do you fix there was a problem playing this video?

Before we head to the slightly complex solutions, here are a few quick ones you can try:

Make sure your connection is working fine, and the Internet speed is high.

Open the video in a new tab or window.

Restart the computer and the modem/router. Also, unplug the power cable for the modem/router, and turn it back on after 1-2 minutes.

Switch to Incognito or Private browsing mode. For Chrome, Edge, and Opera, press Ctrl + Shift + N, while for Firefox, the keyboard shortcut is Ctrl + Shift + P.

If none work, move to the fixes provided next.

1. Scan your PC for malware

A professional malware remover searches your PC for viruses, worms, trojans, rootkits, and other malicious software and removes them from your device completely.

As a suggestion, you should consider ESET Internet Security as a lightweight antivirus that detects any malware or ransomware attacks and prevents phishing threats from stealing your private data.

2. Check the video format

Not every video format load on all devices. You should thus verify that your video isn’t in one of the unsupported formats.

The supported types include .WEBM, .MPEG4, .MOV, .AVI, .3GPP, .MPEG, .MPEGPS, .FLV, .WMV, and .OGG.

You may have to convert your incompatible video file to one of the types accepted by Google Drive.

Additionally, Google Drive allows a maximum playback resolution of 1920 x 1080, so any video exceeding this won’t play.

If the video you’re trying to play isn’t the one listed above, you can use an awesome tool called WinX HD Video Converter Deluxe to convert your video to any of these formats.

It has a modern UI, it’s easy to use, and the results will be professional after utilizing it.

WinX HD Video Converter Deluxe can help you download videos, reduce their size, cut, and merge clips, and even easily convert 4K UHD videos.

An alternative solution to multiple accounts

4. Clear browser cache and cookies Google Chrome Edge Mozilla Firefox 5. Reset the Google Chrome settings 6. Check your browser extensions Chrome Microsoft Edge

Open Microsoft Edge and select Extensions under the three-dot menu.

Next, select Manage extensions.

Here, toggle off your extensions one by one and check whether There was a problem playing this video issue is gone.

Mozilla Firefox 7. Uninstall and reinstall your browser How do I recover a video that failed to load?

When you try to upload your videos or any other type of data to a program, you should always have a backup of your videos and data.

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7 Best Ways To Fix Netflix Error Code Ui

Is your device displaying a “Couldn’t connect to Netflix” message alongside a UI-133 error code when you launch Netflix or play movies? The recommendations in this article will help resolve the problem.

Before listing potential solutions, we’ll highlight the factors that trigger the Netflix error code UI-113. That’ll help you prevent the error from reoccurring in the future.

Table of Contents

What Causes the Netflix Error Code UI-113?

The Netflix error code UI-113 is particular to the Netflix client on smart TVs, set-top boxes, gaming consoles, and other streaming devices. According to Netflix, the error indicates a problem with information stored on your device. Netflix doesn’t precisely specify what this “information” is, but from our research and projection, we suspect the following factors to be the root causes of the error:

Poor Internet Connection: An abrupt or intermittent drop in network strength will interrupt your device’s connection with the Netflix servers, thereby prompting the “Couldn’t connect to Netflix” error message.

Corrupt Cache Data: Netflix stores temporary files (called Cache Data) on your streaming device. Excessive cache pile-up or cache data corruption could result in the Netflix UI-113 error code.

Incorrect Login Information: You may also get this error if you recently reset your account password, or if Netflix is having issues with your account information. In this case, re-registering your Netflix account on the streaming device will fix the problem. Otherwise, try other troubleshooting steps listed below.

1. Check Your Internet Connection

First off, confirm that your internet connection is up and running. If your TV or streaming device has a web browser, launch it and visit any website. You could also open other internet-dependent apps and check if they work.

Disconnect and reconnect your streaming device from your Wi-Fi router, or switch to an Ethernet network and select Try Again on the error page. If you’re using Netflix with a VPN on your device, disable the VPN and check if that resolves the issue.

If you can’t reposition your router or streaming device, use a Wi-Fi extender to boost your network performance. You also need to confirm that the network your device is connected to allows Netflix streaming. Contact your internet provider or network administrator to report the problem.

Restart your router or reset it to factory default if the problem persists. 

2. Close or Force Stop Netflix

If the Netflix UI-113 error is due to a temporary malfunction, closing and reopening the app is a quick and easy fix. You should also consider restarting Netflix if it’s the only internet-dependent app that isn’t working correctly on your device.

Close Netflix, wait for some seconds, relaunch the app and check if you can now stream movies. You should also close other applications you aren’t using. That’ll free up memory for Netflix to work smoothly.

Devices like the Amazon Fire TV Stick have an option to force stop or forcefully terminate an app’s foreground and background processes. Check your device’s instruction manual to learn how to close and force-stop applications.

3. Check for Server-Side Connectivity Issues

It’s unlikely that this error is borne out of server downtime or outage, but you should still confirm that everything is working correctly on Netflix’s end. Launch the web browser on your streaming device or smartphone and check Netflix’s server status on DownDetector.

If the site monitoring tool reports an issue with Netflix, wait until the server outage is fixed and try again. Clearing your Netflix account cookies could also help pinpoint the source of the error.

Run the troubleshooting test below the steps below using your computer, smartphone, or tablet. 

Connect your computer or phone to the same network as your streaming device and visit this URL: chúng tôi .

Select Sign In to log into your Netflix account.

Enter your account credentials in the dialog boxes and select Sign In.

That’ll clear Netflix’s cookies and redirect you to Netflix’s homepage. If you’re unable to sign in to Netflix, or Netflix displays an error message, then there’s a problem somewhere on Netflix’s end. Contact Netflix Customer Support or keep a tab on the Netflix status page on DownDetector to know when the issue(s) is resolved.

4. Sign Out of Netflix

Disconnect your Netflix account from the Netflix app on your streaming device and sign back in. That’ll help refresh your account and resolve any information conflict causing the Netflix UI-113 error.

If you don’t know how to sign out of Netflix on your device, visit the Netflix device management page in your browser and select Sign Out.

That’ll disconnect your Netflix account from your smart TV, set-top box, and any device with access to the account. Afterward, close and reopen the Netflix app, and sign in with your account information.

5. Clear the Netflix App Data

As mentioned earlier, the UI-113 error is an indication that certain information stored on your device needs to be refreshed. If your streaming device allows for it, clear Netflix’s cache file and storage data.

Note that deleting Netflix’s data on your device will sign you out of the streaming service, so keep your account information handy. Launch Netflix, sign in to your account and try watching a movie. Try the next troubleshooting solution if the problem persists.

6. Restart Your Device

Shut down your streaming device or disconnect it from the power outlet, and plug it back in after a minute or two. That’ll refresh your device’s cache data and possibly stop the Netflix UI-113 error.

7. Re-Install Netflix

If none of the recommendations above fix the UI-113 error, delete Netflix and reinstall the app from your device’s app store. Check your device’s instruction manual for step-by-step instructions on removing and installing apps.

More Fixes to Try

Although the UI-113 error is usually triggered by outdated or corrupt information in your streaming device, bugs in the Netflix app could also be a causative factor. Head to your device’s app store and update Netflix if there’s a new version available.

Fix We Ran Into A Problem Error On Microsoft Teams

Do you keep getting the We ran into a problem error message on Microsoft Teams? Microsoft Teams is one of the most widely used real-time collaboration and communication apps across all major platforms. However, it is not uncommon for users to experience errors and issues while using the app. One such error is the We ran into a problem error message. This particular error message is shown to some users while using the Teams app:

Try again in a few minutes.

Some users have reported experiencing this error during their meetings. The meeting drops or disconnects every now and then with this error message. While your internet connection can be at fault, there can be various other reasons for this error. If you are using an outdated version of Teams, you might run into this error. Other reasons for this error include a corrupted application cache file and conflicting programs.

Fix We ran into a problem error on Microsoft Teams

If you are experiencing the “We ran into a problem” error on Microsoft Teams on your Windows PC, restart the app or your PC right away and then check if the error is resolved. In case the error still continues, here are the methods you can use to fix it:

Update Microsoft Teams to its latest version.

Sign out, then sign in.

Make sure your internet is working fine.

Terminate conflicting background programs.

Delete the Microsoft Teams cache.

Try using Teams’ web client.

1] Update Microsoft Teams to its latest version

The first thing you should do to fix this error is to check whether you are using the latest version of Microsoft Teams or not. Such errors and issues could be triggered due to bugs that might be addressed and fixed with the latest updates. Hence, update Teams right away and then check if the error is resolved.

By default, Teams is updated automatically. However, it is not uncommon that sometimes apps don’t get automatically updated due to one or another issue on your computer. So, in that case, you can manually check for available updates for Teams and install them.

Read: Fix Microsoft Teams Join button is missing or not working.

2] Sign out, then sign in

3] Make sure your internet is working fine

If you keep receiving this error message in the middle of a meeting, it might be your unstable internet connection at fault. Hence, make sure you are well connected to a stable network connection and there is no internet connectivity issue at your end. You can also try switching to a different network connection and check whether the error message has stopped appearing. In case you are sure that your internet is working fine, use the next method.

4] Terminate conflicting background programs

There might be some software conflict which is why you keep getting the We ran into a problem error on Teams. So, try closing all background programs and see if it helps. You can open Task Manager using Ctrl+Shift+Esc and terminate programs using the End task button.

In case you are running an antivirus, ensure that it is up-to-date. On the other hand, you can temporarily disable your antivirus and check if the error is resolved. If yes, add Microsoft Teams to the whitelist of your security program to fix the error.

See: How to fix Microsoft Teams Error CAA5009D?

5] Delete the Microsoft Teams cache

You can also try clearing the old Teams cache to fix the error. This method works for many affected users and might as well do the trick for you. So, delete the cache for Teams from your computer and then see if the error is fixed or not. Here’s how to do that:

First, close Teams and make sure it is not running in the background.

Now, press Win+R to evoke the Run dialog box and enter %appdata%MicrosoftTeams in it.

%appdata%Microsoft teamstmp

Once done, restart Teams and check if the error is resolved.

Read: Fix Microsoft Teams Error code 80080300 properly.

6] Try using Teams’ web client

If the error still remains the same, you can try the web application of Microsoft Teams. Teams is available for Windows, phones, web browsers, and other platforms. So, you can switch the platform and try using Teams’ web client to see if the error has stopped appearing.

Why does Teams say There was a problem reaching this app?

If you are experiencing the “There was a problem reaching this app” error in Microsoft Teams, update the app to its most recent version and check if the error is resolved. Besides that, the error could be triggered due to a corrupted cache. Hence, delete the cache associated with the Teams app to fix the error. You can also unblock the Teams app from Office 365 Admin dashboard if the app is blocked.

How do I fix Microsoft team settings?

Now read: Fix Microsoft Teams Login issues: We couldn’t sign you in.

How To Fix Hyper Scape Driver Problem (Including Vulkan Error)

If you are into gaming then you probably know about Ubisoft’s Hyper Scape. It is a new Battle Royale FPS shooter that is creating a lot of buzz lately. Many YouTubers have been given exclusive access to the game. Hyper Scape includes a new form of functionality where you can be awarded in-game items via your Twitch stream. Your viewers can also help you out by awarding you with in-game items.

Ubisoft has an invite system in place that allows you to easily get access to the early beta of Hyper Scape on your system. If you have an invite but are unable to play the game due to driver issues, then try the fix listed below. This is a known issue and the below workaround seems to be working for all users.

Related: How Hyper Scape could beat Fortnite, PUBG, and Apex Legends

What’s the problem?

Hyper Scape requires new APIs and the latest graphics drivers on your system to work properly. If you haven’t updated your drivers in a while then this is likely the reason for your issue.

Nvidia and AMD both release regular updates to their drivers that not only introduce support for upcoming peripherals but also games and other utilities that require graphics power. While AMD drivers get updated automatically, Nvidia users have to download a separate utility to get support for the latest games and peripherals.

How to Fix the Driver Problem on Hyper Scape

Let’s take a look at how Nvidia users can fix this issue on their systems.

In short, you just need to update the Nvidia driver on your PC to make your graphic card compatible with Hyper Scape. To run properly on an Nvidia system, Hyper Scape requires Vulcan 1.2. So, make sure you have a look before proceeding.

If you already know that, you’re good. Else, follow the guide below to download and install the latest Geforce Experience software that will also install the latest drivers specific to your graphic card.

This will initiate the download for the latest GeForce gaming experience. Save the file on your desired location and wait till the download finishes.

Once the application is installed, restart your system if the setup hasn’t already prompted you to do so. Wait for your system to restart and once it has powered on, launch the GeForce Experience application.

Note: Ensure that you are connected to the internet so that GeForce Experience can check for driver updates.

Once the application launches, it should prompt you to update your drivers to the latest version.

Follow the on-screen instructions to update your drivers. Restart your system after the driver update.

Now simply launch the Hyper Scape game on your PC after the restart and the game should start working without any issues.

How to fix “No compatible driver/hardware found [Vulcan]” error?

This error has been the most common since the dawn of Hyper Scape. And while installing the latest driver should be your first troubleshooting step, it may not always work as intended. If you’re one of the unfortunate users who haven’t had any luck with the driver installation alone, this solution should do the trick.

To solve this “No compatible driver/hardware found [Vulcan]” issue, you’ll need to update your integrated graphics driver. Yes, even if you do have a beefy and compatible graphics card, it won’t help you with this peculiar compatibility issue.

So, irrespective of the manufacturer, all you need to do is go to their support page, as linked, and download the integrated graphics driver.

Intel processors

AMD Processors

If you are an AMD chipset user, go to AMD’s support page, pick ‘Processors with Graphics’, or ‘Processors,’ select your processor model, and download.

After it installs and you’ve restarted your PC, try running Hyper Scape again. The issue should now be fixed.

For AMD users

While updating integrated graphics driver seems to solve this issue for many users, some AMD users have reported issues otherwise as well. A quick fix is available for you if you face this issue but it involves removing Vega graphics drivers altogether. You should keep in mind that this will force your PC/laptop to use the dedicated graphics card which will solve the issue. If you are on a desktop, then this will not cause much of an issue for you as integrated graphics are only used to render youtube videos and web applications nowadays. But if you are on a laptop then this will increase your battery consumption as your laptop will be using the dedicated graphics card for every need. Be sure to install the integrated graphics driver again once AMD updates them if you plan on applying this fix. Let’s take a look at how you can remove your integrated graphics drivers to get Hyper Scape working on your system.

Select the ‘Driver‘ tab at the top.

Restart your PC and try running Hyperscape again. Your issue should now be solved.

How to fix the chúng tôi error?

As mentioned, Hyper Scape requires Vulcan 1.2 to run smoothly on your system. So, unless it comes bundled in with the video driver, you’ll have to download it separately.

For Nvidia GPUs, the latest drives alone should come with Vulcan support. If you are not sure, you could always go to the official site and download Vulcan 1.2-supported drivers specifically.

Nvidia has had Vulkan 1.2 support in its beta releases for a long time. While support has been introduced in the latest stable releases, many extensions and Async support are missing from these releases which is why many users have issues with Vulkan on Nvidia when compared to OpenGL. If the latest drivers still do not provide you with the necessary extensions, then you might have to downgrade to the latest beta drivers. Use this link to navigate to Nvidia’s website and download the latest beta Vulkan drivers on your system and install them. This should help solve the issue with Vulkan on your system.

I still get the Vulkan error despite updating to the latest beta drivers

These are in fact beta drivers and come with bugs that plague particular graphics cards. Some graphics cards that are known to not get fixed by the latest release include GTX 1060, GTX 1070, GTX 1660, and other variants from this lineup of Nvidia GPUs. While support should be available in the coming updates, you can install beta drivers version 443.41 as a last resort. This is the most used driver version by gamers with Nvidia and Vulkan errors around the world and has support for most Vulkan extensions and Async as well. If nothing seems to help your case then installing Nvidia beta drivers v443.41 might help your case. Use this link to download the drivers to your system which should help finally solve the Vulkan error on your system.

Note: You will need to enter the model of your graphics card and scroll down to older releases to access this version. A quick Google search might also help if you are unable to find v443.41.   


How To Fix Error 0X80072F8F 0X20000 In Windows 7

How to Fix Error 0x80072f8f 0x20000 in Windows 7 Uninstall any conflicting applications to resolve this error




Error 0x20000 is one of the most common ones that can occur while installing Windows 7. 

This error can be caused by many things, but there are a few fixes that will help you get rid of this problem, such as u

ninstalling conflicting apps.



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Download Fortect and install it on your PC.

Start the tool’s scanning process to look for corrupt files that are the source of your problem

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Error 0x80072f8f 0x20000 in Windows 7 is a common error that occurs when you try to upgrade your OS. This error can appear in any version of Windows 7 and other Microsoft operating systems.

Although the error also occurs in other later operating systems, Windows 7 is more at risk because Microsoft stopped issuing security updates. This means the operating system is at risk and as such, you will need software to fix most of the errors.

Why I’m I getting the error 0x80072f8f 0x20000 in Windows 7

If you are seeing this error message, then it means that the installation of a program has failed. This could be due to one of the following reasons:

How can I fix error 0x80072F8F in Windows 7?

Before jumping into the more technical solutions, check the following things first:

Ensure that the date and time of your computer are set correctly. You may have to sync your time with the Microsoft server.

Run the Media Creation Tool with administrative privileges.

Disconnect your internet connection while updating.

Ensure your drivers are up-to-date.

1. Uninstall conflicting apps

Usually, if this problem started after installing an app, it would be best to uninstall it. The main issue is usually a conflict in software or downloading from unverified sources. To prevent such instances in the future, we recommend you equip your system with an antivirus program.

Antivirus programs can easily detect any corrupt files and stop them before they have the potential to cause any further damage.

ESET Internet Security is one of the best antivirus programs because it can run smart scans and effectively protect your device against all types of threats so your PC can never be at risk.

Expert tip:

2. Scan for viruses

Given that Windows 7 doesn’t get critical security updates from Microsoft anymore, it is more susceptible to malware attacks. This necessitates a virus removal program for your device to work extra at detecting threats.

3. Start the critical services

Critical services are important to the operation of your PC. If you stop or disable these critical services, it can cause your Windows to stop working properly. Nevertheless, there are some critical services you can disable that won’t affect your PC’s performance.

4. Perform a clean boot

The clean boot allows you to restart your PC with only the essential services so that if a third-party program is causing the error, you will be able to single it out.

Hit the Start icon, type cmd, and select Run as administrator.

Type this command and press Enter: wuauclt.exe /updatenow

The chúng tôi command is a tool used to check for Windows Update and install any pending updates that are available. You can also use it to repair Windows Update components.

You may also run into an error where the Media creation tool does not have enough space so be sure to check out our article on how to fix it.

Should you face any other issues such as Windows 7 won’t upgrade to Windows 10, we also address various fixes in our detailed guide.

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How To Fix Amazon Prime Video Error Codes 1060 And 9074

In today’s post, we will identify some potential known causes that can trigger the video streaming service Amazon Prime error codes 1060 and 9074, as well as provide the possible solutions you can try to help remediate the issue as it relates to the two aforementioned error codes.

Amazon Prime Video error code 1060

Due to network inconsistency, you might receive the following error message when you try to access Amazon Prime on Windows 10 or any other streaming device:

Ensure your device Is connected to the Internet and then select Retry. If the connection works, but you are still seeing this message, restart the app or contact Amazon Customer Service at chúng tôi Error Code: 1060

If you’re faced with the Amazon Prime Video error code 1060, you can try our recommended solutions below in no particular order and see if that helps to resolve the issue.

Reboot or reset your router/modem

Switch to ethernet (cabled) connection (if applicable)

Verify you meet minimum bandwidth requirements

Remove Proxy server or uninstall VPN client (if applicable)

Let’s take a look at the description of the process involved in relation to each of the listed solutions.

1] Reboot or reset your router/modem

It is possible that there might be a configuration issue with the internet modem/router that you are using. In this case, you can most likely resolve the problem by rebooting or resetting your networking device (modem or router).

To perform a router/modem reboot, simply use the dedicated On/Off button twice. Press it once to turn the device off, then wait at least 30 seconds before pressing the button once again. This will ensure that the power capacitors are drained.

You can achieve the same thing by unplugging the power to your internet device. Then wait for at least 5 minutes and plug in the modem/router and wait for the connectivity light to start blinking.

If the Amazon Prime Video error code 1060 persists, you’ll need to perform a router reset. But keep in mind that this operation will reset your custom login credentials (from your router page) and any custom network settings that you established.

To perform a reset on your networking device, use a sharp object (like a toothpick or a needle) to reach the reset button on the back on your router or modem. Press it down and keep it pressed for a minimum of 10 seconds – or until you see that all of the front LEDs start flashing at once.

After the reset operation completes, try streaming content on Amazon Prime. If the issue is still not resolved, continue with the next solution.

2] Switch to ethernet (cabled) connection (if applicable)

It’s known that Amazon Prime is the most bandwidth-demanding streaming service (especially on Smart TVs). Due to the fact that it always tries to force HD playback (even on limited bandwidth) on Smart TVs, you might expect to see the error code 1060 when connected to a Wi-Fi network with a limited signal. It’s entirely possible that you see the error because your network is not strong enough to sustain HD quality streaming.

In this case, one way to resolve the issue is to switch to an ethernet (cabled) connection. Additionally (if a cable is not an option), you should consider getting a Wi-Fi expander to ensure that you have enough signal to sustain HD playback.

If the issue is still unresolved, you can proceed with the next solution.

3] Verify you meet minimum bandwidth requirements

Even though Amazon Prime only requires 900 Kbps to stream, this only applies to small screens (Android, iOS) and desktop (PC, Mac). However, if you try to stream Amazon Prime from a Smart TV (or using Chromecast, Roku, etc.) the bandwidth requirement is 3.5 Mbps.

If you’re on a limited plan, there’s a chance that your current ISP is not providing you with enough bandwidth to use this service. In this case, you can run a test speed of your Internet connection to see if you meet the minimum bandwidth requirement on your device.

4] Remove Proxy server or uninstall VPN client (if applicable)

Similar to Netflix, HBO Go and DisneyPlus, Amazon Prime is becoming a lot more pro-active in preventing VPN and Proxy users from streaming content.

Users are reporting that Amazon Prime can detect if you’re using a Proxy server and it’s capable of detecting a wide selection of VPN clients as well. This might be causing the Amazon Prime Video error.

So if you’re using a Proxy server or VPN client and you have previously confirmed that you have enough bandwidth to stream from this service, you can try uninstalling your VPN software via the Programs and Features applet in Windows 10 or remove any proxy server from your computer and see if that resolves the issue.

Amazon Prime Video error code 9074

You might receive the following error message or something similar when you try to access Amazon Prime on Roku, Windows 10 or any other streaming device:

Error Code: 9074. Request ID: 36513a92-2ca1 -11 e8-843e-b928800f3d01

This error message occurs due to a number of different reasons. Some of them are listed below (all of them might not be applicable to you).

Technical difficulties whereby Amazon Prime Video is facing issues at the backend server.

Service Outage.

Channel configuration issues if you are using Roku to stream Amazon Prime and are using a channel.

Roku in error state: If you use Roku to stream Amazon Prime Videos, it will most probably be added to your Amazon Account Management.

Device in error state whereby any of the devices (including Roku, internet router, TV, etc.) are in an error state.

Internet sharing.

VPN and proxies.

If you’re faced with the Amazon Prime Video error code 9074, you can try our recommended solutions below in no particular order and see if that helps to resolve the issue.

Check Amazon Prime Video status

Power cycle all your device

Remove Proxy server or uninstall VPN client

Reset Channel in Roku

Deregister Roku device from Amazon

Let’s take a look at the description of the process involved in relation to each of the listed solutions.

1] Check Amazon Prime Video status

Amazon (like all other streaming services) also has some downtime where it is either undergoing maintenance or is facing some technical difficulty that you basically can’t do anything about.

This solution requires you navigate to Down Detector and check Amazon Prime Video status. The resolved issues are also usually listed there along with the date and time.

If the status is OK but you still encounter the Amazon Prime Video error code 9074, you can continue with the next solution.

2] Power cycle all your device

This solution requires you power-cycle all the devices including Router, TV, Roku device, etc.

Here’s how:

Turn off every device properly.

Now, take out the power outlet of each device and press and hold the power button for at least 10-15 seconds.

Release the power button after the prescribed time and let the devices be for around 10 minutes.

Next plug everything back in and start your devices.

You can now navigate to Amazon Prime Video and check if error code 9074 has been solved. If not, continue with the next solution.

3] Remove Proxy server or uninstall VPN client

If you are using any type of VPN or Proxy, make sure that you uninstall or remove them respectively, and then try connecting to Amazon Prime Video without enabling anything and see if the error code 9074 is resolved.

Also, if you are using an internet connection of organizations or public places, make sure that you switch from the public network to a private network and check if the issue persists.

Another thing to try is disconnecting all other devices which are currently connected to the network connection which is also being used by your Roku device.

If none of these actions helps, you can try the next solution.

4] Reset Channel in Roku

If you are using Roku to stream Amazon Prime Video, you’re most likely would have added a channel to access the platform. There are problems with channels as you add them manually and when adding manually, there are chances of the configuration not being set properly. In this case, you need to navigate to your Roku settings and remove the Amazon Prime Video channel from there. Then restart your Roku device and add the channel again and check if the error code 9074 is resolved.

Do the following:

Navigate to your Roku Channel Menu and navigate to Prime Video’s channel.

After removing the channel, restart your device.

After restarting, navigate to the Channel Store and search for Prime Video.

If the issue persists, continue with the next solution.

5] Deregister Roku device from Amazon

At this point, there is a possibility that there is some problem with your Amazon account on your Roku. You log into Amazon separately and additional features and configurations are then downloaded accordingly. However, sometimes the account settings in your Roku device for Amazon might get corrupt and cause several issues.

In this solution, you need to navigate to your Settings and deregister your Roku device from your Amazon account and later on add it back again using the same steps in reverse order.

Do the following:

Navigate to Amazon’s official account page and open your Settings.

Once you get to Settings, navigate to Digital Content.

Here all the devices connected to your account will be listed.

Now restart your Roku device and navigate to Prime Video.

After, select the menu of Help and Settings.

Restart your Roku device again. Now try adding your Amazon account again and then add the Amazon channel.

Once done, check to see if the Amazon Prime Video error is resolved.

If none of the troubleshooting steps outlined in this post for Amazon Prime Video error code 1060 and 9074 doesn’t help you, you may need to contact your device manufacturer, ISP or Amazon Support for assistance.

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