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It can be difficult to make a business case for automation due to all the technology options. Business and IT leaders must make the most of their budgets. Often, companies begin with one department to prove a concept or get results.
The following characteristics should be considered when deciding which area to automate:IDP Is the Gateway to End-to-End Automation
Data is essential to automate any process. Not all data is the same. The International Data Corporation states that over 80 percent of company data are either not recorded or in an unstructured format. Furthermore, the IDC states the global datasphere will grow to 175 zettabytes by 2025.
This is the equivalent to the entire Netflix catalog multiplied by more than 500 million. The unsearchable data will continue to pile up and be overwhelming for enterprises.
An automated intelligent document processing solution (IDP) is the best starting point for any digital transformation project. IDP applications convert data and documents into a structured format that can be used to automate most tasks by importing the necessary data.
IDP automation can be used to integrate other systems such as workflow, Enterprise Resource Planning, Enterprise Content Management, Robotic Processing Automation (RPA), and other line of business systems.
I noticed that companies have increased their investments in AI-based products and cloud infrastructure during the COVID-19 crisis.Finance and accounts payable
Automating invoices, receivables and purchase orders, as well as receiving documents, approvals, audit data, taxes, and other financial information are great places to begin.
These types of documents are repetitive and often high-volume. Many times, accounting staff have multiple screens open, moving from one screen into another to enter data.Front Office and Mailroom
Mail, digital or physical, is often the primary source of incoming mail. It can make a huge difference to capture all types of content in order to understand the context and relationships among these documents. Automating your mailroom allows stakeholders instant access to critical business data and improves customer satisfaction through faster correspondence.
Also read: 10 Top Android Apps For Personal FinancesCustomer Experience and Onboarding
Automating and digitizing customer processes will improve every step, from getting customers’ accounts set up quickly to maintaining customers’ loyalty.
This is particularly true for industries that require customers to verify their identity and have critical accounts such as checking/savings, insurance, loans, or insurance.
It can take up to 90 days to onboard a new client, which equates to a loss of $25,000 in revenue due to the delay in acquiring customers. This experience can be automated using pattern recognition and duplicate judgment-based tasks for a fast return on investment.Human Resources
Your greatest asset is your employees. Companies should ensure that they provide the best possible employee experience, especially during onboarding. Companies will require high volume application processing due to the increase in rehiring following the COVID pandemic.
Remote work has also led to an increase in the need for automation within HR Operations and Talent Acquisition. This is where repetitive tasks such as forms, signatures and documentation, background checks and disclosures can all be automated.
Also read: Best Oculus Quest 2 Accessories To Bring Home (Its Upgrade Time For Meta Quest 2)Legal, Support, and Sales Operations
The repetitive task of creating and executing documents manually is difficult for Legal, Sales, and Support Operations departments. This repetitive task is susceptible to human forgetfulness and miscommunication. A large global team can be required to ensure a smooth operation.
Furthermore, legal teams have reported up to 82 percent time savings when using document automation to generate contracts and other legal documents.
Everybody has small tasks every day that add up to tedious repetitive work. Don’t forget to enter the patient’s birth date or review that invoice manually. It doesn’t matter if you are able to do it, it doesn’t mean that you should. Especially when you can have it done automatically. Give yourself time to focus on the things that really matter.
You're reading 5 Departments With The Most To Gain From Intelligent Document Processing Automation
Redefining business processes with intelligent automation.
Intelligent Automation coalesces the functions of RPA with machine learning and analysis capabilities of automatic process discovery and process analytics. It also harnesses the power of cognitive technologies, such as NLP, computer vision and fuzzy logic. Intelligent automation systems have the potential to sense and synthesize voluminous amounts of information and automate entire processes or workflows. Intelligent automation technologies like those powering a new generation of cobots and self-driving cars, assess and respond to a stream of situational data from sensors. They also ingest and analyze large amounts of textual information to retort quickly to complex inquiries, such as a request for medications. Intelligent Automation helps streamline business processes and makes complex decisions faster. Here are some key capabilities of this technology that could assist an organization to intelligently automate processes at every level.Document Intelligence
Intelligent automation systems provide organizations the ability to transform business processes, delivering not only higher speed and precision, but also automating predictions and decisions based on structured and unstructured inputs. Documentation Intelligence is a new cloud-based solution that simplifies and automates complex document processing with AI. It allows a business to transform complex credit risk processes that currently rely on data in unstructured documents and time-consuming human analysis.Customer Communication Management
Customer communication management (CCM) refers to the strategy to improve the creation, delivery, storage and retrieval of outbound communications, including those for marketing, new product introductions, renewal notifications, claims correspondence and documentation, and bills and payment notifications. CCM enables enterprises to automate the workplace intelligently using tools that have built-in logic, intelligent routing, and machine learning functionality.Security
Intelligent Automation plays a critical role in securing business assets. As automation tools can dodge, spot, and address cyber threats more efficiently and faster than humans, it will continue to expand across the enterprise. AI and machine learning technologies have already permeated every walk of life and business. By leveraging these technologies, companies can automate at least some of the processes necessary to safeguard their systems and devices from outside attacks.Compliance
Intelligent automation is changing the business landscape more rapidly than our imagination. It has the potential to exponentially bolster a company’s speed, scale, quality and precision, driving a higher degree of operational efficiency and augmenting human skills. Apart from this, intelligent automation enables guaranteed adherence to requirements established by regulatory statutes, industry standards, and best practices. As managing evolving risks and regulatory compliance obligations is a challenge for many organizations, using intelligent approaches to business process automation can enhance enterprises’ oversight capabilities and auditability.Cost Efficiency
Intelligent Automation coalesces the functions of RPA with machine learning and analysis capabilities of automatic process discovery and process analytics. It also harnesses the power of cognitive technologies, such as NLP, computer vision and fuzzy logic. Intelligent automation systems have the potential to sense and synthesize voluminous amounts of information and automate entire processes or workflows. Intelligent automation technologies like those powering a new generation of cobots and self-driving cars, assess and respond to a stream of situational data from sensors. They also ingest and analyze large amounts of textual information to retort quickly to complex inquiries, such as a request for medications. Intelligent Automation helps streamline business processes and makes complex decisions faster. Here are some key capabilities of this technology that could assist an organization to intelligently automate processes at every level.Intelligent automation systems provide organizations the ability to transform business processes, delivering not only higher speed and precision, but also automating predictions and decisions based on structured and unstructured inputs. Documentation Intelligence is a new cloud-based solution that simplifies and automates complex document processing with AI. It allows a business to transform complex credit risk processes that currently rely on data in unstructured documents and time-consuming human analysis.Customer communication management (CCM) refers to the strategy to improve the creation, delivery, storage and retrieval of outbound communications, including those for marketing, new product introductions, renewal notifications, claims correspondence and documentation, and bills and payment notifications. CCM enables enterprises to automate the workplace intelligently using tools that have built-in logic, intelligent routing, and machine learning functionality.Intelligent Automation plays a critical role in securing business assets. As automation tools can dodge, spot, and address cyber threats more efficiently and faster than humans, it will continue to expand across the enterprise. AI and machine learning technologies have already permeated every walk of life and business. By leveraging these technologies, companies can automate at least some of the processes necessary to safeguard their systems and devices from outside attacks.Intelligent automation is changing the business landscape more rapidly than our imagination. It has the potential to exponentially bolster a company’s speed, scale, quality and precision, driving a higher degree of operational efficiency and augmenting human skills. Apart from this, intelligent automation enables guaranteed adherence to requirements established by regulatory statutes, industry standards, and best practices. As managing evolving risks and regulatory compliance obligations is a challenge for many organizations, using intelligent approaches to business process automation can enhance enterprises’ oversight capabilities and auditability.Intelligent automation provides businesses the ability to accomplish significant cost reduction that was previously employed for human workers to perform tasks around the clock. Using this technology can result in savings from 40%to 75% over time, delivering a greater return on investment. This surge in cost savings is realized thanks to the ability of intelligent automation to work steadily, without concerns of work hours, and eventually boosting business efficiency.
Most medical device companies face the corrective and preventive action (CAPA) process year after year.
In order to comply with FDA requirements, companies should have documented the procedures of CAPA and ensure that those procedures are actually followed. CAPA is a common compliance problem companies encounter throughout their design and development cycle despite the regulations being relatively clear.CAPA Problems: 5 of the Most Common
CAPA planning is important for your company’s overall success, not just from the regulatory perspective. Let us look at some of the common CAPA problems.Cross-Functionality is Lacking
Any organization’s Quality team typically owns CAPA. Most often, this group decides whether CAPA is needed unilaterally, which makes no sense. As a result, Quality has become the defaulting party for the CAPA issues. In our view, CAPA must be treated as a major project, involving all functions involved in the issue as well.
CAPA can only be accomplished in this way, but many companies do not perform this, leaving quality to deal with it. In an organization, cross-functional teams help provide a holistic and realistic view of what is happening. Putting complete responsibility for a complicated process like CAPA, in the hands of one department will inevitably result in bias and the loss of critical information. A CAPA issue rarely involves only quality.
It is important for a company to balance knowledge across all its departments.
Additionally, management review meetings should be held consistently and cross-functionally. A management review policy must be documented during an inspection. Nowadays, many companies view a management review as an annual or midyear checkbox activity.
Getting pixels from the real picture is all you’re doing if you meet a couple of times a year. You may miss or recognize issues when it is too late, as issues can occur at any time. By holding frequent, regular meetings, you’ll be able to flag issues more quickly that might justify a CAPA. In the end, the management is responsible for reviewing, assessing, evaluating, preventing, correcting, and controlling quality issues.A Reactive Approach Rather than a Proactive One
While we’ve become good at correcting errors, we’ve become less good at preventing them. Could we set some higher standards? In the event that we strive to eliminate complaints and non-conformances, what might that look like? Proactive design and development begin early – when you think about how to make a product with the least risk.
For example, medical device companies are often forced to make decisions based on lagging data, which poses a challenge. It is difficult to collect leading data when a complaint is related to certain things that have already occurred. A proactive approach might include asking customers for feedback or conducting surveys before any issues arise.
In order to mitigate risk, many companies add disclaimers to their product labels. For the device to meet all user needs and be developed according to its intended purpose, there can be a more proactive approach taken. CAPAs should be managed in the same way.
It is not possible for you to expect that the criteria that have been published will be applicable to every company and device. According to their own product knowledge, companies should create their criteria (including regulatory requirements). To prevent symptoms from occurring in the first place, we have to implement the required steps before any symptoms arise.Overuse vs. Underuse
Do CAPAs get used too often or not often enough?
There are many processes that contribute to the CAPA process. You should be diligent and scrutinize what needs CAPAs and what doesn’t. A CAPA is not required for every problem you encounter!
Can you tell when you should publish a CAPA, and when you shouldn’t? The purpose of a CAPA is to solve a systemic problem. CAPAs will overburden the capital and resources, and lead to costly mistakes if you turn every complaint into one.
The same goes for waiting until something goes wrong before you produce a CAPA. Investigate whether any other products or processes use that fitting if a fitting is not working as it should. Using a CAPA, you can solve any issues much sooner than if they were not addressed.Determination of the Root Cause is Poor
It often seems that little time is spent identifying the root cause of a problem. When attempting to determine the root cause, it is common to simply put the issue with different words. It is not the root cause of the problem – it is just a symptom.
In the event that the root cause isn’t properly identified and defined, you’re likely to face the same problem again, possibly as a recurring issue, and this is because the actual root cause was never resolved.
A number of different methods can be used to identify the root cause of a problem. You can always opt for the “5 Whys” technique to identify the root cause of the problem. Essentially, it includes asking five “why” queries until you determine a root cause and can take action on it. It depends on the particular situation, and sometimes it only takes a couple of questions, while other times it takes closer to ten.The CAPA Process is Poorly Defined
Above 483 observations have been issued during inspections due to CAPAs over the last few years. If you have received an observation, it means any of the following −
There is a lack of compliance with your defined CAPA procedure.
The CAPA process you have defined is not compliant.
A CAPA procedure has not been defined.
A similar theme appears to be emerging. So, what has to be done to avoid getting into this situation? As we mentioned previously in the article, let’s be proactive. Ensure your CAPA process is properly working by conducting an annual internal review to determine if anything needs to be changed. You can also learn to be proactive by taking a holistic approach to managing CAPAs. To minimize or eliminate the need for corrective action, we should be proactive first.Conclusion
Your quality system must always include CAPA management. Fortunately, if an organization manages its problems properly, the expense and exhaustive problems can be avoided. You should look into your CAPA procedures and implement all the required changes to avoid corrections.
Over the past few years, cockatoo video blogging has become popular on YouTube.
I started watching bird videos a few years ago and watched a few cockatoo owners grow their YouTube channels from just a few thousand or less to more than 100,000 subscribers.
What’s interesting is that these cockatoo owners aren’t marketers. They’re just ordinary people who applied time-tested and proven concepts to grow their audience.
I thought it would be fun to take a closer look at how some of YouTube’s most famous cockatoos got to where they were and how content marketers can apply these lessons to achieve their own success.1. Frequency & Consistency Work Really Well
Max the cockatoo is one of YouTube’s most popular cockatoos and is most well known for the video Cockatoo Finds out He Is Going to the Vet, which has generated more than 15 million views.
Max’s channel has gained more than 65 million views and now hosts over 1,200 videos.
Dan, Max’s owner, posts a video of Max on his YouTube channel at least once a day and sometimes twice a day. He is very consistent with his posting schedule and Max’s channel is popular for bird lovers.
Fans of the channel include other bird owners and people who don’t have the time to care for a cockatoo but enjoy watching Max.
Long form content and focusing on quality have become buzz phrases in content marketing and some bloggers are so focused on creating “quality content” that they don’t post frequently or consistently enough.
Dan doesn’t care about “quality content” and some Max videos don’t really stand out from other cockatoo videos. But fans still love watching them and look forward to getting their daily cockatoo fix.Real Life Examples
PPC software provider WordStream has done well with their content marketing. They’ve focused on content creation targeting PPC topics and using SEO tactics to rank those articles for important search phrases.
WordStream publishes content once a day consistently, skipping only some holidays. As a result, their articles drive lots of search traffic for people searching for PPC-related information.
SEO software provider HubSpot is another company that publishes frequently and consistently. In fact, HubSpot published some data showing that companies that blog more often get more traffic. Blogs that publish 16+ times per month get on average 3.5x more traffic than blogs that publish 0-2 times per month.2. Differentiation Can Get Results
While publishing frequently can work well, another effective approach is to focus on standing out instead, even if it means publishing less often.
One of the most entertaining birds on YouTube is Pebble the Crazy Cockatoo. Pebble likes to sing, dance, entertain, and occasionally goes into random swearing fits.
Here are just a few popular videos of Pebble:
Pebble doesn’t post consistently and sometimes a whole month can go by without any new Pebble videos.
However, people still find her old videos and subscribe which has allowed her channel to grow to over 26,000 subscribers and 3 million video views (35 million if you add views from her old channel).
Pebble has even gotten featured on mainstream media a few times.
While there are plenty of cockatoos on YouTube, Pebble definitely stands out with her wacky personality and antics.Real Life Example
For content marketing, creating content that stands out can be a great way to get attention and gain enthusiastic followers.
One good example that many people who study SEO will be familiar with is Brian Dean’s Skyscraper Technique. Dean doesn’t publish that often but focuses on creating content that stands out. As a result, he says he’s been able to create a seven-figure business from his blog.3. Results Can Accelerate Over Time
Another important thing to keep in mind is that results with content marketing can accelerate over time.
Blogging can seem like it’s not providing much ROI when you start out, but people that are patient and stick with it see compounding returns.Real Life Example
Content marketing results start slower when you have less content, but can accelerate as you accumulate more content. More people will discover you through search engines, social sharing, word of mouth and other methods.
Dharmesh Shah wrote an article back in 2009 and provided a graph showing HubSpot’s revenue growth. Their revenue grew slower in 2007 but accelerated significantly in the following years.
Many businesses will give up on content marketing because they don’t see results right away. Smart businesses know that content marketing works and stick with it until they see the results.4. Piggybacking Popular Trends & Topics Can Drive Traffic
Sometimes piggybacking off popular trends and topics can be a good way to drive traffic and get traction with content marketing.
Expanding on a popular idea or going against the flow are two popular ways to do that.
In this video, Jojoe the Cockatoo sings “Let the Bodies Hit the Floor”. The video accumulated over 85,000 views, even though it isn’t a popular YouTube channel, doesn’t appear to have been promoted by the owner, and only has a few videos.
In an older video, an African Grey Parrot sings the same song and generates over 10 million video views.Real Life Example
Another way to tie into popular trends is to go against the flow and adopt a contrary argument or position. Expert roundups were popular around 2014 and many got featured on Inbound, but after a while, some people got tired of seeing them.
Jacob King wrote this article entitled “Why Expert Roundups Must Die” which got thousands of views and also got a good exposure on Inbound.
Another example of an article that did well by going against a popular trend is Dale Cudmore’s article on the Ahrefs blog about how he tried the Skyscraper technique and it didn’t work for him. (You may also want to read Our Skyscraper Technique Failure & the Lessons We Learned by Olga Mykhoparkina here on SEJ.)5. Play off Past Successes
Another tactic that marketers should use more often is to play off of past successes.
Sometimes content that has performed well in the past can be used again, rewritten or repurposed to create more content that performs well.
Max the cockatoo’s video about going to the vet has over 15 million views and is his most popular video.
Since then, he’s released a few similar videos that have also done well with his fans. Here are a couple of them:Real Life Examples
Here are a couple of other examples of playing off of or expanding on past successes.
One of Orbit Media’s most popular pieces of content is their annual blogger survey where they survey over 1,000 bloggers and analyze the data to show trends in blogging. Their annual survey attracts a good amount of social shares, mentions, and links each year.
Their third annual blogger survey in 2023 attracted over 1,000 social shares and the 2023 edition now has over 900 social shares.
Another example of playing off past successes is Moz’s Annual Report, which lets readers know how their business and marketing performed for the year. People love transparency from businesses and seeing data on growth and what’s working, so these reports have been quite popular among Moz fans.Key Takeaways
Content marketing, like many marketing tactics, is a long-term tactic where results can accelerate over time. Patience and persistence can pay off.
Show some personality and entertain your audience. People are naturally drawn to entertainment, so even if you’re in a non-entertainment niche, like business and marketing, you can draw the attention of your audience by showing some personality and entertaining your readers.
There aren’t many set rules for content marketing. If you can figure out a way to differentiate yourself and stand out, then try it. Differentiation can help you get noticed and shared faster, which can allow you to grow your audience more rapidly.
More Content Marketing Resources:
Installing unoconv is child’s play, as a stock Ubuntu install will include LibreOffice out of the box. Then, getting unoconv is as simple as the following command:
apt-get installunoconv Usage
With a straight-forward syntax, unoconv will help you make short work of any large conversion job.
First, it’s useful to know what sorts of files you can convert. You could open LibreOffice to check, but unoconv provides you a nice option to list these in the terminal:unoconv
You may need to scroll up a bit, as the list is pretty extensive. In order to convert from one format to another, you’ll need to use the following flags:
The “-f” flag will indicate what you’re requesting as the final output. For example, “-f pdf” will convert whichever file(s) you include in the command to PDF format.
The “-o” flag allows you to specify a different path for the converted files (however, this is optional, as the default is the current directory).
The command to convert all the MS Word (2000/2003) documents in the current directory (whether two or a hundred) to Open Document Text format and place them in the “proper_format” directory beneath the current directory would be as follows:unoconv
*.doc Other Useful Unoconv Tips
Here are some other things to be aware of when using unoconv:
You can use the “-t” flag, followed by a path to a file, to apply that file as a template to all the files you convert. These files should be the template format of whatever file type you’re converting to… for example, if (as in the example above) you’re converting a group of files to ODT format, the template files should be in ODT.
As mentioned above, unoconv uses LibreOffice to do the conversion… meaning that when you execute it from the command line, it needs to start an instance of LibreOffice, with all the waiting that sometimes entails. So the command may take longer than you’d expect when you issue it.
If you’d like to avoid this delay, you can use the “-c” flag to connect to an instance of LibreOffice you might already have running.
Using unoconv can be a great time saver if you have a large project and need to reformat a long list of files to a proprietary format. The ability to automate document conversion is yet another reason to give your terminal a little respect.
Image credit: Paperwork Pile by BigStockPhoto
Aaron is an interactive business analyst, information architect, and project manager who has been using Linux since the days of Caldera. A KDE and Android fanboy, he’ll sit down and install anything at any time, just to see if he can make it work. He has a special interest in integration of Linux desktops with other systems, such as Android, small business applications and webapps, and even paper.
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Process Automation tool is the key process of implementing and delivering the management tasks with more efficiency and reliability.
Robotic process automation is used in various fields and sectors like Banking and financial services, as well as healthcare.Here are the top 10 most popular robotic process automation tools in 2023: 1. UiPath:
The robotic process automation tool UiPath (User Interface) is used for end-to-end automation. Many methods are used in UiPath to transform all the monotonous pieces of work into automated processes. The best feature of the UiPath is automation through Hub-Insights cloud integration. The test result in UiPath gives better accuracy, improved compliance, and increases speed and productivity. This UiPath is one of the 10 most popular robotic tool which Open and free of cost for the users.2. Blue prism:
Blue Prism is a process automation tool for intelligent enterprise automation. In any business or organization, operational efficiency and flexibility are enhanced for individuals by using blue prism automation. Blue Prism can process assessment, task mining, automated decisions, and intelligent orchestration. Blue prism platform is one of the best automation tools in 2023.3. Automation 360:
Automation 360 is the unified, integrated platform for automating business processes and automating repetitive, manual tasks. Automation 360 can also be used for document generation, process intelligence, and automated workflow. This platform has been designed with both technical and non-technical users in mind. Because the automation 360 is entirely AI-driven, any task completed with it will result in increased productivity. The best feature of the automation 360 platform is that the cost of ownership is lower and it doesn’t require heavy maintenance.4. Automation edge:
All the front-end and back-end processes can be handled by the automation edge automation tool. All processes are completed more efficiently, with fewer errors, and at a faster pace. With Automation Edge, we can complete all of the non-essential tasks. This automation edge is a low-code acrobatic tool.5. Kofax:
Kofax’s platform is the one of the 10 most popular robotic tools which is used to extend the workforce capacity, reduce system disruption, and accelerate workflows. In the legacy systems, the data is integrated using Kofax.6. Pega:
The Pega the process automation tool is mainly used for duplication, business risks, and errors. Pega’s tool is more secure for users. The results produced by the Pega are faster and better. The tool is also cost-effective; the overall IT cost is lower, and the productivity is high. The tool is robust and reliable.7. Nice:
A nice automation tool performs the end-to-end process in business organizations. This useful tool assists users in an unguarded or organised manner. It gives support to the user directly from the desktop while the user is in contact with the customer over the phone.8. Mulesoft automation:
Mulesoft is used in combination with MuleSoft APIs to power end-to-end automation. Without APIs, users can unlock data from legacy systems and applications, and Mulesoft makes for smarter and faster decision-making. Mulesoft is one the best tool Automation tools of 2023.9. Keysight’s eggplant:
The features of eggplant are that it can enable the link to the data source, and for each record, it executes the task. Keysight’s eggplant is compatible with both automated and manual processes.10. Inflectra rapise:
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