Trending December 2023 # 15 Ways To Fix Messages Indexing Issues On Your Iphone # Suggested January 2024 # Top 21 Popular

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Does the Messages app on your iPhone struggle to load previous texts and attachments within chats? Indexing problems often cause that. Additionally, you might come across notifications within the app that indicate slow or stuck indexing, such as when you try to use the Search feature.

Fortunately, several methods exist to fix Messages app indexing issues on the iPhone and get your conversations to load correctly again.

Table of Contents

1. Wait Until Messages Finishes Indexing

If you’re starting fresh with a new iPhone or restoring a backup after a factory reset, it’s common for the Messages app to take time to sort through your message archive. This indexing process can take a few hours to complete.

To speed things up, connect your iOS device to Wi-Fi and keep it plugged into its charger while it works through the iMessage and SMS history.

2. Shut Down and Reboot iPhone

Restarting your iPhone can resolve random technical glitches preventing the Messages app from completing its indexing process. To do that:

    Press and hold the

    Volume Down



    buttons until the

    Slide to Power Off

    screen appears.

    Drag the


    icon from left to right.

      Wait 30 seconds and hold the


      button again—release when you see the Apple logo.

      3. Check Apple System Status

      If you continue to experience message indexing issues on the iPhone, it’s worth checking if server-side outages are the problem. Open Safari and visit Apple’s System Status page. If the iMessage servers are down, wait until Apple gets them back online.

      4. Check Your Internet

      Message indexing issues can be caused by poor or unstable internet connectivity. Try common troubleshooting techniques like restarting your wireless router, using mobile data, or switching to a different Wi-Fi network. Refer to our guides for more ways to fix slow Wi-Fi and mobile data on the iPhone.

      5. Disable and Enable iCloud Messages

      If you use iCloud for Messages to sync your iPhone messaging activity with other Apple devices, such as the iPad and Mac, toggling the feature off and on could resolve stuck message indexing issues. To do that:

        Open the Settings app on your iPhone and tap

        Apple ID






        Apps using


        , tap

        Show All





        Disable the switch next to





          Restart your iPhone.

          Repeat steps



          and enable the switch next to





          6. Disable/Enable iCloud Backup

          If iCloud for Messages is inactive on your iPhone, toggle iCloud Backup off and on instead. To do that:

            Open the Settings app on your iPhone and tap

            Apple ID


            Disable the switch next to

            Back Up This


            and tap

            Turn Off


              Restart your iPhone.

              Repeat steps



              and activate the switch next to

              Back Up This



              7. Disable/Enable Siri Search for Messages

              Another way to fix text message and multimedia attachment indexing issues is to disable and enable Siri Search for Messages. Here’s how:

                Open the Settings app and tap




                Siri & Search


                Under the

                While Searching

                section, disable and enable the

                Show App in Search


                Show Content in Search

                indexing settings.

                8. Check the Date and Time

                An incorrect system clock can cause apps to malfunction on the iPhone, so ensure that the date and time settings are accurate. To fix that:

                  Open the Settings app on your iPhone.

                  Toggle the switch next to

                  Set Automatically

                  off and on. Or, disable it and manually set the correct date and time.

                  9. Correct Your Phone’s Region

                  Next, check your iPhone’s language settings and ensure the region is accurate. Here’s how:




                    Set the correct region.

                    10. Disable/Enable iMessage

                    Disabling and re-enabling iMessage on your iPhone can prompt the Messages app to rebuild its database and resolve issues with a stuck indexing process. Here’s how:

                      Open the Settings app and tap



                      Disable the switch next to



                        Restart your iPhone and re-enable



                        11. Disable Low Data Mode

                        Low Data Mode prevents apps on iPhones running iOS 13 and later from consuming Wi-Fi and cellular data in the background. Disable the feature to determine if that’s what’s causing indexing issues with Messages.

                        If you’re on Wi-Fi:

                          Open the Settings app on your iPhone and tap



                          Tap the


                          icon next to the active Wi-Fi network.

                          Turn off the switch next to

                          Low Data Mode


                          To disable Low Data Mode for mobile data:

                            Disable the switch next to

                            Low Data Mode


                            12. Disable Low Power Mode

                            One more reason for slow message indexing issues on iPhone is Low Power Mode. To disable it:

                              Open the Settings app.




                              Turn off

                              Low Power Mode


                              13. Sign Out and Back Into Your Apple ID

                              If you’ve tried all the previous solutions and the indexing issues persist, sign out of your iMessage account and back in. That should re-download messages from the Apple servers and reindex everything from scratch. To do that:

                                Open the Settings app and tap




                                Send & Receive


                                Tap your email address next to

                                Apple ID



                                Sign Out


                                  Restart your iPhone.


                                  Sign In


                                  14. Update iOS to Its Latest Version

                                  Updating your iPhone’s system software can fix persistent message indexing issues because newer versions have bug fixes and performance enhancements. To update an iOS device:

                                    Open the Settings app and tap




                                    Software Update



                                      Download and Install

                                      if there’s a new iOS update.

                                      Alternatively, you can update your iPhone using Finder/iTunes on a Mac or PC.

                                      15. Reset the iPhone Settings

                                      If none of the above solutions work, reset your iPhone’s settings to their default values, as a corrupt settings configuration could be what’s stopping the device from indexing your messages. To do that:


                                        Reset Network Settings


                                          Enter your device passcode and tap

                                          Reset Network Settings

                                          to confirm.

                                          If a network settings reset does not fix the problem, follow by resetting all settings on your iOS device. Repeat the steps above but select the Reset All Settings option.

                                          Fix iPhone Messages Indexing Issues for Good

                                          Encountering message indexing errors on the iPhone can be frustrating, but with the above methods, you should be able to resolve them quickly. Whether it’s restarting your iOS device, checking the internet connection, disabling/enabling Messages in iCloud, or signing out and back into your Apple ID, there are plenty of ways to tackle the problem. Contact Apple Support if nothing helps.

                                          You're reading 15 Ways To Fix Messages Indexing Issues On Your Iphone

                                          5 Best Ways To Fix Messages App Crashing On Iphone And Ipad

                                          In more ways than one, the Apple Messages app is the gold standard for messaging. Whether it’s a huge library of features or the ability to deliver a seamless and secure messaging experience across iDevices, it’s got you covered. But that does not mean the messaging app is flawless and never runs into any annoying issues.

                                          One of the problems that many users often complain about is the random crashing. If you suddenly find yourself on the wrong end of this problem and are looking for ways to get rid of it, try out these 5 viable tips to fix Messages app crashing on iPhone and iPad. 

                                          5 Ways to Fix Messages App Crashing on iPhone and iPad

                                          So, why does the stock messaging app tend to crash? The random crashing of the messages app can be attributed to several things including software glitches and hidden bugs could be blamed for the crashing issue.

                                          Besides, the ill-functioning server could also be very much in the play. In this guide, we are going to look at the problem from all aspects and try workable tips accordingly. 

                                          1. Force Quit the Messages App 

                                          Believe it or not, I have fixed the ill-functioning messaging app by force-killing it on many occasions. Considering how effective it is, I would suggest you give it a go first up.

                                          On iPhone and iPad without the Home Button: Swipe up from the home bar and hold along the middle of the screen when the app switcher shows up. 

                                          On iPhone and iPad with the Home Button: Double-press the Home Button to bring up the app switcher. 

                                          Then, find the Messages app card and swipe up to kill it. After that, open the Message app and use it for some time to figure out if you have gotten the better of the crashing problem.

                                          2. Hard Reset Your iPhone

                                          If the Messages app continues to crash on your iOS device, I would recommend you force reset the device. Knowing how effective force reset is in terms of fixing common iOS 16 issues, you should not give it a miss. 

                                          On iPhone and iPad without the home button: Press and quickly release the volume up button. Then, press and quickly release the volume down button. After that, hold down the side/top button until you see the Apple logo on the screen. 

                                          On iPhone 7/7 Plus: Make sure to hold down the side button and the volume down button at once until the Apple logo appears on the screen. 

                                          On iPhone 6s or earlier and iPad with the Home Button: Hold down the Home button and the side/top button until you see the Apple logo on the screen. 

                                          3. Turn OFF/ON iMessage 

                                          Many a time, you can fix the iMessage by just turning it off/on. Hence, be sure to bring this nifty but workable tip into play as well.

                                          After that, turn off the toggle for iMessage. 

                                          Then, restart your iPhone. Once your iPhone has rebooted, head over to the iMessage setting and turn it on. 

                                          Next, open the Messages app to check if the problem is gone. If it has, enjoy the blue bubble!

                                          4. Ensure That iMessage is Not Facing Any Outage

                                          Another important thing that you should do without fail is to ensure that iMessage is not facing any outage.

                                          Go to Apple’s System Status page and make sure that the circle next to iMessage is green.

                                          If the circle for iMessage is orange, you can’t do anything but wait for Apple to fix the iMessage issue.

                                          No solution as yet? No worries! As stated above, the iMessage crashing issue could also be due to a software bug which could be resolved by updating the software. Since most iOS updates come bundled with plenty of improvements and bug fixes, there is a good chance it would resolve the problem. 

                                          Once your device has checked for the available software update, you will get the option to download and install it. 

                                          Fixed the iMessage Crashing Issue on iPhone and iPad 

                                          And that’s about! I assume your iMessaging is finally back on track. Now, go ahead and relish messaging to your heart’s liking. But before you get into a long conversation spree, do not forget to share your feedback and the solution that has helped you troubleshoot the stock messaging app. 

                                          Read more: How to Use SharePlay in Messages on iPhone in iOS 16

                                          How To Fix Iphone Black Screen Issues

                                          Some iPhone users may run into a problem where the iPhone screen goes black, and then the iPhone screen seemingly stays stuck on black. A black iPhone screen can be caused by a variety of different things, but the good news is that usually a blacking out screen is pretty straight forward to fix and have working as normal again.

                                          This guide will run through a variety of possible causes and potential troubleshooting fixes to an issue where iPhone display gets stuck on a black screen.

                                          How to Fix iPhone Black Screen

                                          Since there are different potential causes to have an iPhone stuck on a black screen, there are also different potential solutions to the issue. Fortunately most of the time the black iPhone screen is the result of some software issue that is easily resolved, so with that in mind we’ll start from the easiest troubleshooting methods first.

                                          If you want a short overview of the troubleshooting material, try the following:

                                          Plug the iPhone into a wall charger, then reboot the iPhone

                                          Update apps on the iPhone

                                          Update iOS on the iPhone (backup first)

                                          Take the iPhone to an authorized Apple repair center if all else fails

                                          That’s a very brief summary, but read on below to learn much more.

                                          iPhone Screen Black Because It’s Off or No Battery, or Battery Failure

                                          If the iPhone is powered off, or if the iPhone has run out of battery, the screen will be black. The only solution to this is to power the iPhone on, or if the battery is run down then to plug the iPhone into a charger to let it charge and then turn on. This is relatively straight forward, but it must be mentioned anyway, particularly since sometimes an iPhone with a failing battery will turn itself off.

                                          If you are pretty sure the iPhone had battery life but the iPhone turned off and the screen went black anyway, the battery may be failing or need service or replacement. You can check the iPhone battery health within Settings app, or take the iPhone to an Apple authorized repair center and have them check it out, it may need to be replaced.

                                          Fixing an iPhone Black Screen that is Powered ON

                                          Sometimes the iPhone will go to a black screen despite still being turned on. You will know this is the case because the screen will be black, but the iPhone itself is still getting text messages, phone calls, making sounds, and is also sometimes warm to the touch.

                                          The iPhone screen going black while still being powered on has been reported to happen with a fair number of iPhone X users in particular, but it can happen to other iPhone models too.

                                          A black iPhone screen while the iPhone is still powered on suggests the iPhone is crashing or frozen, and therefore must be rebooted to resolve the problem. Fortunately, rebooting an iPhone is super easy, though a forced restart is different depending on the device you have:

                                          Force restart iPhone X, iPhone 8 Plus, and iPhone 8 by doing the following: Press Volume Up, then Volume Down, then press and hold Power button until you see the  Apple logo on screen.

                                          Force restart iPhone 7 and iPhone 7 Plus: Press and hold Power button and Volume Down button at the same time, until you see the  Apple logo

                                          Force restart on iPhone 6s, iPad, and earlier iPhone models, you can force restart by: holding the Power button and Home button at the same time until the  Apple logo appears on screen

                                          Once the iPhone powers back on, the device should work as normal and no longer show the all black screen.

                                          iPhone Screen Goes Black With a Particular App

                                          If using one particular app causes the iPhone screen to go black and get stuck, that strongly suggests there is an issue with that app itself.

                                          Another possibility is that the app is loading something, whether downloading from the internet or loading some library on the device itself, and the black screen is displaying as the material is downloaded or loaded into the app itself. This can sometimes happen with apps like Netflix or YouTube as you load a video to watch, particularly if you have a slow internet connection.

                                          If the only time your iPhone is stuck on a black screen is with a particular app usage, then you’d want to do the following:

                                          Exit out of the app and return to the Home screen

                                          Open the “App Store” and go to the “Updates” tab and install any available updates to that app

                                          Restart the iPhone

                                          Often simply updating the app will resolve black screen issues if only one particular app is having the display problem.

                                          iPhone Screen Goes Black When Watching Videos, YouTube, Netflix, etc

                                          Making sure you have a fast and usable internet connection can often resolve those type of issues with a black screen when trying to load video content in particular. You may also need to make sure that you are not over a bandwidth limit, or your internet connection can be throttled.

                                          iPhone Screen is Black, Turned Off, and iPhone is Unresponsive

                                          Sometimes iPhone users may find the iPhone screen is stuck black and the iPhone is unresponsive and turned off. Usually this is because the battery is completely drained, but it can be caused by other reasons too.

                                          iPhone Screen Black with Red Line on the Screen?

                                          Rarely, an iPhone screen may go completely black, but show a red line extending down the screen, or across the screen. Sometimes the line is another color too, but typically it’s red. If the iPhone screen goes black but the display shows a thin bright vertical or horizontal line, that is a pretty good indicator there could be a hardware issue involved. If the iPhone has been damaged or dropped this is even more likely.

                                          If you see a black screen on the iPhone with a line on it, and the iPhone screen does not correct itself with rebooting, then you likely want to take the iPhone to an authorized repair center or Apple Store to have them take a look at it.

                                          iPhone screen stuck black with a white Apple logo?

                                          If the iPhone screen goes black but shows a white  Apple logo before returning to normal, this indicates the device is rebooting. If that happens out of the blue, it usually suggests the iPhone is crashing or an app is crashing which causes the device reboot.

                                          If it’s a particular app that is causing the device to crash, often updating that app to a new version via the App Store will resolve crashing app issues.

                                          If it’s iOS itself that is crashing, updating to a newer version of system software from the Settings app will often resolve such a problem.

                                          You can learn more about fixing an iPhone stuck on Apple logo here.

                                          Much more rare, but it’s also possible that an iPhone gets stuck in a boot loop with the  Apple logo on the screen, in which case the iPhone almost always needs to be restored from a backup.


                                          4 Ways To Transfer Sms Messages From Iphone To Android

                                          Besides playing media, iTunes can help you manage the data on your iPhone and take required backups. Once backed up, you can pick the SMS file from it and restore all your conversations using the iSMS2Droid app on Android. Here’s how you can achieve the same:

                                          4. In some time the backup of your iPhone will be completed, depending on the data size.

                                          5. Once the backup is completed, go to the File Explorer app on your Windows PC and navigate to the following path:

                                          C:UsersparasAppDataRoamingApple ComputerMobileSyncBackup

                                          6. Here, find the folder named 3D.

                                          7. Inside the 3D folder, look for a file name ending with ‘28‘ and Copy It. This file contains all your SMS Messages from your iPhone’s backup.

                                          8. Further, transfer the file to your Android device either via a cable for file storage or using Google Drive.

                                          9. Now, on your Android phone, install the iSMS2Droid App and tap the Import Messages option.

                                          10. Finally, provide the necessary app access permission and browse the backup file, you transferred earlier.

                                          Transferring SMS messages from iPhone to a Samsung device is relatively easy. You can use the Smart Switch on Samsung Phones to quickly transfer data from an iPhone or iPad using the iCloud account. Follow these steps to achieve the same:

                                          1. Launch Settings on your Samsung phone and go to the Accounts and Backup option.

                                          3. Once installed, tap the Continue button and allow the necessary permissions.

                                          4. Further, tap on Recieve Data and set iPhone/iPad as the source.

                                          5. On the next page, tap on the ‘Get data from iCloud‘ link at the bottom to restore data from your iCloud to Samsung. Alternatively, you can connect both phones with a lighting port to a Type-C cable to transfer data from your iPhone.

                                          7. That’s it! Your SMS Messages are successfully transferred from your iPhone to your Samsung phone.

                                          Similar to Samsung, popular smartphone brands such as OnePlus, Oppo, and Vivo also provide their dedicated solution to easily transfer data from iPhone to Android. OnePlus and Oppo offers the ClonePhone app while Vivo smartphones house the EasyShare app to transfer data from iPhone to Android using iCloud. Here’s how you can use these apps to transfer SMS messages:

                                          1. Install the Clone Phone app on your OnePlus smartphone from Google Play Store. Alternatively, for Oppo or Vivo phones, you can install the Oppo Clone Phone and EasyShare apps respectively.

                                          2. Next, accept the terms and conditions and provide the necessary app access permissions.

                                          4. Finally, sign in with your iCloud account and select Messages to transfer them from your iPhone to your OnePlus phone.

                                          5. You can perform similar steps on your Oppo or Vivo smartphone to transfer all the SMS messages from your iPhone.

                                          The CopyTrans app is another effective service that claims to export SMS messages from your iPhone to any Android phone. While this tool comes with limited functionality, you can export iPhone messages in various formats to view them on any device later. Here’s how you can use it:

                                          1. Install the CopyTrans app in your system and launch it.

                                          3. Connect your iPhone to your PC using a cable and switch to the Messages tab to load all the messages on your iPhone.

                                          Note: For this app to work, you must back up your iPhone to your PC using the iTunes app.

                                          5. Finally, choose an export format and transfer it to your phone to view it. For best results, you can either export messages in PDF or Webpage to conveniently view the conversations on any device.

                                          Besides transferring SMS messages, you can also transfer your important WhatsApp conversations from iPhone to Android using the latest chat migration feature. Head over to our detailed guide on how to transfer WhatsApp Chats from iPhone to Android to achieve the same.

                                          A: Yes, if you own a Samsung/OnePlus/Oppo/Vivo phone, you can use their dedicated data transfer app to easily transfer SMS messages from your iPhone using your iCloud account.

                                          Q: How to use the iSMS2Droid App to transfer SMS Messages from iPhone to Android?

                                          A: The iSMS2Droid app is a remarkable Android app that assists in restoring exported iTunes contacts to an Android phone in a few taps. Refer to the steps mentioned above to learn to use it.

                                          Q: Can I transfer text messages from iPhone to an Android phone for Free?

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                                          Map Your Customer Journeys To Fix Your Cx Issues

                                          In order to fix your brand’s customer experience (CX) issues, you first need to find the problematic experiences

                                          In life as in business, having a clear vision and tactical execution maps are essential for success. Otherwise, as Lewis Carroll cleverly put it in Alice In Wonderland: ‘If you don’t know where you’re going, any road will get you there.’

                                          When it comes to the customer experience your brand delivers, a journey map — and the data behind it — help your team discover the issues preventing your customers from having a five-star experience. Only after discovering these issues can you fix them, then watch your customer loyalty and profits grow.

                                          What’s a customer journey map?

                                          In essence, it’s a diagram that illustrates the steps your customer(s) go through when interacting with your company as they consider or use your product or service. While every touchpoint is important, some are more important than others. That’s because these represent the ‘moments of truth’ in your customers’ minds.

                                          Journey map template

                                          Here’s a sample journey map template from the Nielsen Norman Group. Many such journey map templates and styles exist, but I find this one to be the clearest.

                                          Note the three main ‘zones’ on the map:

                                          Zone A (The Lens): What’s the scope of the map: the customer ‘actor’ and the scenario?

                                          Zone B (The Experience): For each buying phase or workflow phase: what is the customer doing (actions) and experiencing (thoughts, emotions)?

                                          Zone C (The Insights): At each point in the experience, what are the CX issues, and thus your opportunities for improvement?

                                          When you create a journey map, don’t worry about it looking ‘polished.’ In fact, the rougher maps, constructed with sticky notes, are often the best since they encourage team collaboration. Just make sure all the ‘experience’ and ‘insights’ notes you add are directly supported by prospect and customer data.

                                          Where to find these issues?

                                          Speaking of which, my go-sources for finding customer experience data are customer support representatives (in a B2C context) and account executives (in a B2B context). I speak with these people first since they’re what I call ‘voice of customer (VOC) aggregators.’ You obviously won’t need to email out a survey of people within your organization already have the answers you seek.

                                          For client brands of mine who offer online chat, I pour through those transcripts looking for questions, concerns, and objections. By doing so I’m seeking ‘the why behind’ — what’s causing prospects to bail out of a funnel without saying a word.

                                          I also pour through interactions in their social media accounts, and while doing so continually ask myself:

                                          ‘Is this positive, negative or neutral sentiment?’ and

                                          When I push a short online poll to my existing customers, my go-to question is simply:

                                          ‘What nearly stopped you from buying from us?’

                                          By reviewing answers to this question, particularly the ‘why’ rationale, both stated and implied, I quickly discover the root-cause CX issues.

                                          Download our Free Resource – 10 common website customer experience mistakes

                                          This guide reveals examples of poor website design from different sectors which are commonly seen, but best avoided.

                                          Access the

                                          Map your B2C customer journeys

                                          When it comes to B2C journeys, the online journeys you should map include:

                                          Search queries to search result (landing) pages.

                                          Landing pages to category pages.

                                          Category pages to product pages.

                                          Product pages through checkout.

                                          Purchase page to confirmation and ‘next steps’ page.

                                          Post-purchase email interactions (related to purchases, personalization, promotions).

                                          I find that many brands forget the post-purchase path; they just ‘sell ‘em and ‘leave ‘em’. But skip this analysis step at your peril, because you’ll likely miss some important CX gaps.

                                          The offline paths include:

                                          Unboxing experience

                                          Support phone calls

                                          Product return experience (usually both offline and online)

                                          Any other non-digital ‘touches’ customers have with your brand

                                          Finding CX gaps on B2C journeys

                                          By doing journey mapping, you’re looking for CX issues, which are opportunities in disguise. So, after you’ve created your maps, become an ‘issue investigator.’ Drill into each aspect of the experience to identify your prospects’ and customers’ biggest pain points.

                                          Nancy Porte, VP of Global customer Experience at Verint, shared this pro tip in Customer Think’s ‘Top do’s and don’ts of journey mapping’ article: ‘Don’t forget to scope the map.’ She reminds us that trying to fully map-out and solve all CX issues at once is a recipe for overwhelm. Scope a definable combination of a) customer personas, b) lifecycle stages and c) associated attributes. Then focus on the touchpoint improvements that will most improve customer perceptions of your brand.

                                          Key B2C journey questions to investigate, from top-of-funnel to mid-funnel, include:

                                          Did your experience (content, calls-to-action, and product benefits) match the keywords used by your organic traffic?

                                          Did your experience (content, calls-to-action, and product benefits) match the questions asking during online chats?

                                          Did your product — and the service that envelops it — deliver on your brand’s value proposition and promise?

                                          By focusing on these questions first you’ll see the early-experience gaps that will propagate throughout your conversion funnel.

                                          Issues you’re likely to find

                                          Based on my experience, prospect engagement issues you’re likely to find include:

                                          Not understanding how your product solves their problem.

                                          Unsure how long it will take to receive the product (free shipping speed question).

                                          Unsure if the price of your product is the same/better than Amazon.

                                          Unsure if your product is worth the price you’re asking.

                                          (bonus market research) Looking for something you don’t offer (but maybe should).

                                          And on the customer side:

                                          Don’t feel appreciated (especially those who’ve spent a lot of money with your brand).

                                          Don’t feel that you’re responsive after the sale (when processing a return, for example).

                                          See that you have a loyalty program, but find it too cumbersome to use.

                                          (bonus market research) Have a great suggestion for how to improve their experience.

                                          I’ve just listed some examples here; maybe you’ll discover totally different issues. The fun’s in discovering the issues that matter most to your customers.

                                          Map your B2B customer journeys

                                          When it comes to B2B journeys, the online paths you need to map include:

                                          Search queries to search result (landing) pages.

                                          Landing pages to squeeze pages (lead capture forms).

                                          Squeeze pages to confirmation and ‘next step’ pages.

                                          Email marketing sequence engagement.

                                          New sales opportunity identification and prioritization (by Account Executive team).

                                          Existing customer issue resolution (by Customer Success team).

                                          (bonus market research) Do your ‘high touch’ prospects and customers get what they really want from your solution (do you show enough emotional intelligence)?

                                          And offline paths include:

                                          Follow-up phone calls scheduled after initial ‘pre-qualification’ interactions.

                                          Periodic ‘account check-in’ calls (done by Account Executives or Customer Success).

                                          Any other non-digital ‘touches’ customers have with your brand.

                                          Finding CX gaps on B2B journeys

                                          Similar to B2C gap analysis, key B2B journey questions to investigate include:

                                          Did your experience (content, calls-to-action, SaaS solution benefits) match the questions asking during online chats?

                                          Did your experience (content, calls-to-action, SaaS solution benefits) match the questions asking during offline phone calls?

                                          With higher price points and subscription plans, the financial stakes are clearly higher for B2B offerings. So it’s especially important to quickly find and fix these CX gaps.

                                          Issues you’re likely to find

                                          On the prospect side, you’re likely to find that some of them:

                                          Don’t understand the steps involved in working with you (maybe especially for a consultant who offers a service).

                                          Don’t trust your brand (for whatever reason).

                                          Are reluctant to commit to a long-term subscription (they want to try before buying).

                                          Don’t have the level of ‘human touch’ they want (automated email campaigns only go so far).

                                          And you may find that your customers:

                                          Don’t feel like their long-term loyalty has been appreciated and validated.

                                          Don’t feel incentivized to share their great experience with their contacts.

                                          Aren’t getting the ‘higher-touch’ support or service they expect.

                                          In marketing and economics, we talk a lot about pricing. But I’m willing to bet that many of the CX issues you discover will have nothing to do with pricing, and more to do with emotional reactions to the experiences you do (or don’t) provide.

                                          Deciding which CX issues to fix

                                          What aspect of your CX has the biggest room for improvement? This depends on how you’re measuring this improvement; that is, your brand’s success metrics. Here are three CX metrics I use most often.

                                          Net promoter score (NPS)

                                          The Net Promoter Score, or NPS, was developed by Fred Reichheld of Bain & Company in his 2003 Harvard Business Review article.

                                          How likely is it that you’ll recommend this product to a friend or colleague?

                                          Since customers will typically only recommend something they really like, NPS is a highly ‘telling’ metric.

                                          Net customer value growth (NCVG)

                                          NCVG is the net growth, or loss, in the economic value of your customer base over a given time period. That is:

                                          Net Growth or Loss of Customer Asset =

                                          New Customers (volume and value) – Lost Customers (volume and value)

                                          I’m amazed by how many organizations aren’t measuring this. If you’re losing more customers than you’re gaining every month, you’ll soon have financial problems. In this case, your first order of business should be to ‘stop the bleeding’ due to customer churn (turnover), not spend more on acquisition marketing.

                                          Customer effort score (CES)

                                          If you’re not familiar with the Customer Effort Score (CES), marketing automation leader HubSpot defines it well in this article. The more effort your customers must expend to do business with you, the more likely it is they’ll look elsewhere for a comparable (but lower ‘experience friction’) solution.

                                          Check out this recent SmartInsights article to dig deeper into CX metrics.

                                          Map your journeys to lift your CX metrics

                                          Lots of organizations these days say they’re customer-centric, but they aren’t doing the work to ensure they truly are. Whether you sell a product or a service, if you’re serious about improving your CX, you need to dig into your customer data to discover the issues that are hurting your customer experience. If you don’t have any CX metrics by which to measure your current experience, you might want to start by defining those. That way you’ll have a benchmark for comparison going forward.

                                          By tapping into all of your customer data sources, carefully combing through them, and focusing on areas of the customer experience that you can most positively affect, you’ll soon be on track to growing your customer engagement and loyalty. Best of all, this process will remind your team that it’s revenues from your customers that ultimately fund their paychecks.

                                          9 Ways To Fix Call Failed Error On Iphone

                                          Now, many of you might be wondering what the actual reason for calls getting failed on iPhone is? Well, there’s no pinpoint reason for this issue. It could be due to a bad network, carrier issues, glitches in software, etc. Below are ten ways to fix the call failure issues on your iPhone running iOS 14 or below.

                                          1. Check Network Coverage

                                          One of the most common reasons for call failure on iPhone is poor reception. So, check if your area has a bad network signal and whether the issue occurs only when you’re in a particular area. If yes, then the issue is network-related, and you can’t really do much about it.

                                          2. Toggle Airplane Mode

                                          If you’re continuously facing the “Call Failed” prompt while trying to make a call, turn on airplane mode and then disable it after a few seconds. You should now be able to make calls without any issues.

                                          You can turn on the Airplane Mode by tapping the Airplane icon in the control center’s top-left corner. Alternatively, one can also toggle it through Settings. This also helps if you’re in a bad network area.

                                          3. Restart Your iPhone A quick reboot can solve most temporary glitches and bugs on your phone. So, hold down the power key and swipe the power icon to the right to turn off your iPhone. Then, long-press the power key to turn it back on.

                                          Now, check if you’re able to make calls. If not, proceed with the other steps below.

                                          4. Dial *#31# (Unhide Number) 5. Remove and Re-insert SIM Card

                                          The other option is to eject and re-insert your SIM card to fix any underlying issues. The SIM card tray is usually located at the right on your iPhone. Remove the SIM card tray using the Sim ejector tool and put it back in.

                                          Removing and re-inserting the SIM card will give your iPhone a fresh start and fix any network connection issues.

                                          6. Reset Network Settings

                                          Resetting your network settings can help fix the “Call Failed” error on your iPhone. However, note that this will also erase all your saved Wifi passwords and VPN settings.



                                           on your iPhone.

                                          Enter your iPhone’s passcode to continue.

                                          Tap Reset Network Settings again to confirm.

                                          7. Update Carrier Settings

                                          Open Settings on your iPhone and tap General.

                                          Then, tap About.

                                          Wait for about a minute or two.

                                          Please wait for it to install the carrier settings update. And then, reboot your iPhone.

                                          Now, try making a call to see if you face the issue again. Didn’t see any update prompt? Probably no carrier updates are available for your iPhone- you can skip this step.

                                          8. Update iOS to Latest Version

                                          A bug in your iPhone’s current firmware could be causing call failure issues on the device. So, check and update it to the latest available iOS version, especially if you’re running a beta build or a too old version. To check for updates:

                                          Open Settings on your iPhone.

                                          Tap Software Update and download and install the update if available.

                                          9. Nothing Worked? Try this

                                          Contact your carrier’s customer care to know the possible cause of call failure.

                                          You can try using the SIM card with other phones.

                                          Also, use other SIM cards with your iPhone to see whether the issue is with a particular SIM, operator, or your phone itself.

                                          If you find issues with the SIM card, opt for a SIM card replacement from the service provider’s store in your area. However, if you feel that something’s wrong with your phone, contact Apple Support or take it to the service center for further troubleshooting.

                                          Also, read- 5 Ways to Fix Your SIM sent a Text Message Issue on iPhone

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